SEPHORA — Local services in Kennewick

I love this Sephora, they have one of the friendliest people working here. They remember me and always make me feel good when I go in. Today I was only disappointed because yesterday I had went in asking if they could find my shade in a NARS foundation I had been color corrected for the last time I had went in. The women that was helping me did her best and seemed confident it was my shade. I went home and noticed it wasn't. This was no problem at all since I knew Sephora's exchange policies. I went in today to get my make up exchanged and they asked me to pay extra money. I had used my Insider Points to get money off my purchase the day prior so they did not want to honor a simple switch. I was very surprised that I basically couldn't completely utilize my Sephora Insider Points. That to me wasn't the most upsetting part. It was mainly the manager who decided to help. I told him the whole situation and was not concerned or empathetic. Just very much "their is nothing I can do" "it is what it is". Not impressed with his costumer service. Just an off experience to every other experience I have had...

I love the store and usually the staff is very helpful but today was different. I was looking at a product to buy and the associate who was helping another customer came up to the same products as me, which usually isn’t a problem at all. But the associate almost literally pushed me out of the way to sell products to the customer she was helping. I politely moved out of the way a little, but then the associate came into my personal space even more to grab over me. I honestly am never bothered by moving for others, but I couldn’t even look at what I came into the store for. I moved out of the way for them, waited for some time, waiting patiently, but ended up just having to leave the store. The gal that checked me out at the register asked if I was helped, I said no and started to shortly explain what happened, but she then cut me off to tell me my total. I’m a patient customer, but I probably will not physically step into the Kennewick WA store again,...

Came in to find a new foundation and one of the workers was great she helped me color match, until one of the other workers who looked about late 20s early 30s with a Fanny pack bumped into me twice with her bum while I was shopping around and didn’t apologize until the third time I ran into her, then she cut off a customer “ugh sorry” and turned to snap at my sister in law and I trying to find a foundation shade right next to her,she was incredibly rude towards us and we did not appreciate her following us afterwards asking if we needed help, to make us feel “welcomed” after her attitude towards us which made us leave across the street to Ulta, hoping to come in next time with a...