GameStop — Local services in Kent

Pathetic experience! Worst GameStop ever. I wanted to buy a PS5 and trade in my PS4. It was 8.20 pm and I was at Ridge plaza GameStop GameStop (5 mins away). The guy at gamestop in Ridge plaza called in to check with Ramsey Way and he wouldn’t pick up for over 5 mins. He finally picked up and said he had a PS5 available but there’s a huge line outside his store that won’t get over till 9pm (store closing time). I wanted to take my chances as the store was 5 mins away and it was last day for the trade in deal. I reached the store at 8.40 pm and the guy named Barrel was talking on phone on a deserted store with not a single customer! He made me wait for a while and then after asking the caller to be on hold said, sorry I only have 20 mins before I close the store tonight and won’t be able to do the trade-in and sell the ps5 today come back tomorrow! The guy didn’t realize that I was coming from the other store where he just lied to his colleague about the huge line at his store! It’s a shame that GameStop hires these people who blatantly lie to their customers (and colleagues) without any remorse cause they are getting their paychecks irrespective of how they treat...

I recently contacted this GameStop over the phone to inquire about selling my iPhone 16 Pro with TikTok installed. Unfortunately, the employee I spoke with was quite rude and confrontational. He told me that the price would be the same as other phones because TikTok is not banned, despite my explanation that it isn’t banned anymore. When I mentioned that TikTok isn't available for download from the App Store, he accused me of lying, claiming he had deleted the app and downloaded it again. I ultimately decided to sell my iPhone on eBay instead, where it could fetch a better price. In a rather disrespectful manner, he suggested that he could sell his spit on eBay, which left me astonished. I would not recommend this GameStop location based on this experience with their customer service. How he still has a job there is beyond me.

GameStop...

I bought a PS5 that was supposed to come with a Spider-Man game. When I purchased the console, I noticed that they gave m the display "shell" box that was on the counter. The box that the PS5 five was inside was put back into the outside box and given to me. I was a bit concerned, however the box appeared to be sealed and I was with okay with making the purchase.

When I got home the Spider-Man game was not in the box. I went back to the store to explain and was told that the only thing I could do was contact Sony. It was incredibly disappointing. I felt that there was something off about purchasing the PS5 that had been taken out of the display box. I will no longer support GameStop after...