RoofSmart — Local services in Kent

I recently had RoofSmart replace the cedar shake roof on my house with a metal standing seam roof. I think they did a great job and will be using them again. (I have a small "bump out" section on my house that I plan to remodel and will have them back out for that as well)

For my house and this project, it wasn't a simple "take off the old roof and install a new roof in it's place" kind of job... there was a portion of the roof which was raised due to added insulation being installed (polyiso sheets), and another area that had a design and structural change, and during the preliminary talks Jim (one of the owners) came out and suggested a few things in the design.

In addition to getting the roof replaced, other work performed included the installation of a solar tube, a skylight, around 4 inches (thick) of polyiso sheets of insulation over a cathedral ceiling (resulting in raising the roof), bird blocks, venting, and gutters. Due to the raising of the roof in an area near the chimney, they coordinated with the fireplace and chimney company that originally built the chimney, and the communication and coordination was great.

In addition, the "ends" of the roof have a few architectural details (eg not 90-degree corners) and the work that Pedro (the project lead) and his crew did was great.

One issue that was caught at the end of the project was that the (galvanized) metal roof had several scratches in some areas when it was installed. Omar (the project manager) caught these issues and came back and patched up the areas with spray paint from the manufacturer. I'm cautiously optimistic about this - I'm hoping for the best and will inspect the areas each year, but also leery that rust might form over time.

Tip: if you decide to go with a standing seam roof, ask the salesperson for a sample of the product in the color you are interested in. The color I chose was "charcoal", and when viewed directly in front (perpendicular) it matches the brochure. However, when viewed at an angle (like what's on a pitched roof), the light from the sky affects the color, and the "charcoal" color looks more like a very light gray. I'd like to point out that this is not the fault of RoofSmart and has nothing to do with them... it's just "is what it is" and while I'm OK with the color, I would have preferred a more darker gray. So my suggestion to anyone getting a metal roof installed, ask the salesperson (regardless of the roofing company, and regardless of the manufacturer of the roofing material) for a sample in the color you want, and view it in daylight...

I approached RoofSmart to get a bid to replace the roof on my home because of the radio commercial I had heard featuring Jim Singleterry advancing the pro's which they could provide, and his arguments for why you might not want to have just the lowest-cost solution. Jim sounded like someone I could trust with this very important task. Their very knowledgeable rep, Chris Koenig, came out to perform a thorough inspection of my home and roof, and provided detailed explanation of what he thought should be done to provide a long-lasting roof with improved ventilation, and a detailed estimate of the cost. Chris used a drone to take aerial photos of the roof and to document the special work that should be done. I was convinced that I wanted to proceed with RoofSmart. Within days, I was contacted by Andrew Magnani in the Project Managment department, to schedule a date to get the project underway. Andrew helped confirm that I had made the right decision, and later kept me apprised that the start date would be shifted out by a day because of the rainy weather that we had been experiencing. On the day that we had agreed to start the work, I met Francisco who pulled up with a truck to haul away the old roofing material that was being removed. Francisco even delivered the porta-potty that was onsite during the job to be available to the roofers if they needed. When the crew arrived, Crew Leader Carlos Nunez introduced himself to me, and I knew if I had any questions I could talk with Carlos. As the roofing replacement was underway, there were three bathroom ventilation fans under the roof which were previously incorrectly vented, which the RoofSmart team rerouted above the roof with proper industry-leading vents. When a question arose, I received a phone call from Project Manager Omar Moran who assured me that everything I was concerned with would be taken care of and that the experienced team had done this many times before. As the team uncovered unforeseen wood that should be replaced, simple verbal change requests were agreed, and the work was completed. Katie Willoughby in the Billing Department pleasantly helped me start and complete the business side of this project. I am completely satisfied and delighted with the resulting replacement of my home's roof, and I know I made the right decision to proceed...

We've been putting off this major reroof/attic ventilation & insulation project for years, but RoofSmart helped us finally make it happen. Based on our experience, we would definitely recommend RoofSmart!

Annette started things off by dedicating a LOT of time and effort into providing us with an extremely detailed proposal for this wide scope of work. During that process, she helped guide us on some elements of the project we were less sure about (such as options to consider for enhancing our attic ventilation or considerations for skylights versus solar tubes) and caught a variety of items that the other bids we received made no mention of (meaning they either wouldn't have been done OR would have come with a mid-project change order). Annette was amazing.

Jose was our foreman once the work was under way, and it was great working with him and his team. We have three adults (at home most days), a toddler and two indoor cats, but in spite of all the work going on we never felt like we had to hide away in the basement or live/work elsewhere for the week. There were also surprisingly few curveballs that came up during the project (again, nice detailed work up front by Annette!) and the only big "change order" was something that both Annette and Jose warned us could come up, so it wasn't a surprise: additional sheathing boards were identified as needing replacement once the old roof was removed. When some potential revisions came up to some of the original details, Jose walked us through our options and answered all of our questions.

Once the work was generally complete, Omar did a final walk with us to make sure we were 100% satisfied (and also to make sure everything was completed to HIS satisfaction!) and scheduled a team to come out to resolve a couple last punch items.

Finally, Andrew and Katie at the RoofSmart office helped us with scheduling and close-out, including answering a good number of additional questions from us.

Thank you, RoofSmart! The roof looks amazing, we're really enjoying the solar tubes and we're so happy to finally have the attic cleaned out, properly ventilated and re-insulated. The before/after photos are...