Design Quest — Local services in Kentwood

Great selection, but service and attitude that has me shopping elsewhere.

Glenn Warners of Design Quest was one of the rudest people I have ever met. Unfortunately this carries over to my feeling for the store itself.

I reached out to DQ with the exact product, make/model/color I wanted. It was not available locally to me, however my local retailer pointed me to several places that did carry it, with DQ being one of them.

Given that Glenn had invested less than 15 minutes of time with me, and that he didn't stock the product (IE no inventory carrying costs), I told him I would purchase if he could take 10% off. I even indicated I would be willing to wait if the manufacturer in question runs periodic seasonal sales.

Glenn not only rudely dismissed me, but then accused me of lying on multiple fronts.

I called the next store my local dealer had suggested and we had a deal completed in less time than it took Glenn to finish his temper tantrum.

Given that experience, I suggest you don't waste your time with someone as deceitful as Glenn and DQ and take your hard earned money elsewhere. Glenn and DQ don't deserve one penny of it.

CK

BTW, I am happy to share the email chain supporting this story should anyone...

Great ptoducts, I've been in before and have spent thousands of dollars here on furniture. Tonight I walked in ready to purchase two tables.....the two ladies at the front just looked at me, did not say hello, said nothing! So I proceed to go back, found what I was there to purchase and there is no one who wants to take my money. One man who was not with anyone saw me and said he'd be with me in a moment and continued to arrange some furniture So I walked over to the purchase desks and he nor anyone else working there wanted to actually do any work. So as I left I made a comment to the same two still sitting behind the counter, saying there is no one working today? Well they seemed offended and asked if they could help me, I continued to leave saying if you provide no setvice, then you won't sell anything. Too bad, there are plenty of places to shop, including online, this is why so many canoes are closing there stores, it's very difficult (even in a commissions based sales ) to get anyone who wants to actually do anything. Like me, we leave, we buy from someone else and are not surprised when your store closes. Too bad, have the money and ready to spend it,...

Furnished my first house in 1978 largely with furniture from Design Quest in EastTown. Since then I have bought from them to furnish various homes and always found them to support the furniture they sell. Mr Sorensen was always in the store and was very helpful and a real gentleman. Two years ago I bought a Stressless power recliner that had been marked down that I was happy with until the base started to delaminate. I called Design Quest about the issue and they had me take photos and email them. I didn’t hear back for weeks and finally checked back in to see why I didn’t get a response. Tom Host said that at over $2000 that I paid was a discounted price and sold without warrantee. Funny nobody told me that when they were charging my credit card. With this logic if you buy a new car from a dealer and got a good price on it, it would not be covered by a warrantee? Personally I wouldn’t have paid over $2000 for chair that wasn’t covered for manufacturer defects. I was told it would cost well over $600 to repair and get this, I needed to prepay before they would order the parts. This is not how Design Quest earned my business, I miss...