Anytime Fitness — Local services in Key West

Love the 24 hour access with key fob. Wish they had access to energy and protein drinks after hours.

New owner and manager alert. Jeff, who was a local friendly, easy to speak with, return calls and help with anything owner, unfortunately, no longer owns and operates the place. I'm a key west local and travel frequently, so I've put off going for the past year to this gym location. Jeff was always a local friendly, call and text kind of guy and I expected everything was taken care of when I left a vm for him to cancel about 2.5 months ago. It wasn't canceled and one month ago I called and spoke to the super energetic and by the book corporate manager, Kayla who just re-located down here to manage the location from another area. She's new in town and transitioning the current members isn't her strong suit unfortunately. I'm a 'by-the-booker' myself in my career, but one has to consider transitions and current expectations and communities that you are in. One month ago, she was short on our call and explained it's a very strict, no exceptions, 30 day notice. I politely explained that I hadn't utilized the membership and asked if she could please contact the new owner and get back to me. I also texted her (to Jeff's old number), and she said she'd get back to me. Fast forward one month later and I'm still being charged, no return contact or follow up. I called back and although she apologized for the lack of follow up, she was like a robot explaining the policy and that it was strict and no exceptions. I wanted the new owner to be aware because of how tight knit and small our community is. With the previous owner, a voicemail would have canceled my account with no wait period, especially under these circumstances, and unbeknownst to me, that wasn't possible and that certainly wasn't the case. Now, three months after I wished to cancel, am I actually able to. Hopefully. After my robotic call today with Kayla the manager and consistently spouting off policy instead of care and help over $80, I'm just going to contest the charges and write this review in hopes that she'll at least get coaching to relax a little more now that she's on our little island and enjoy a bit of peace and tranquility while learning how to communicate and follow up with people who are not just customers, but your...

Firstly, the gym's size and the lack of equipment are a complete joke. It's astounding that I paid for a membership only to find myself in a cramped space with insufficient tools for a decent workout. The blatant disregard for member satisfaction in this regard is unacceptable.

Now, let's talk about the cancellation process—a process designed to hold members hostage. I signed up for an 18-month contract, and when I tried to cancel, I was hit with an absurd cancellation fee of $250. What you conveniently fail to mention is that this amount is only valid if cancellation occurs within the first month. After that, members are essentially extorted into paying the remaining balance of the contract, regardless of whether they use the facilities or not.

I had about a year left in my contract when I decided to cancel, and your gym's response was nothing short of predatory. Holding people financially captive in a contract they no longer want is shady business, and it's appalling that you choose to exploit your members in this way.

The only silver lining in this dark cloud of an experience was the distance-from-the-gym rule, which allowed me to escape this mess when I moved. However, this rule feels like a mere Band-Aid on a much larger issue. Members should not have to jump through hoops or relocate just to escape the clutches of a deceitful cancellation process.

In conclusion, my experience with Anytime Fitness has been a lesson in how not to treat paying customers. Your business practices are not only shady but also deeply unfair to people who simply want a place to exercise without being financially punished for...

I had a membership with Anytime Fitness in Central Florida. I was happy to know there was an Anytime Fitness in Key West. I had the misfortune of having to deal with Heather, a manager. My first experience was by telephone. I called the fitness center to transfer my membership to Key West. Heather was impatient, she would cut me off when I tried to ask questions and the only thing she focused on was that my membership was handled through my work insurance. She stated several times that they did not honor insurance memberships. I was told to check back with her when my current membership had expired.

My second encounter with Heather was when I went back to reinstate my membership. Again she was impatient. She would interrupt me when I spoke and she spoke to me as if I was a child. She asked where I worked. Her response was a sneer as she chuckled “you? a security officer? She quoted several different membership costs which were too expensive for me and I left without...