Pagel and Sons Jewelers — Local services in Killeen

The worst experience ever! My husband took diamonds of mine and custom made a ring for me at this store. He spent quality time with a woman, one on one, making sure it was going to be a secure seated diamond set. The lady told him the best way to go on setting the diamonds, and he went with it. It is a very simple band with 8 diamonds set all around.

First, the lady who helped my husband design my ring, told me to go up half a size for the band because my fingers will swell. I've worn 4.5 my entire life, big or small. I explained that to her and she rebuttled me with how I needed to go up in size. So I did. BIG mistake. I went back and told them it was too big, they took it in after telling me I was wrong about the lady telling me that I needed to go up in size. So I was wrong for this? She finally took it in and said they would fix it. When I came back to pick it up on the due date, on the receipt, it wasn't done. (No big deal) came back a few days later, and they wanted to charge me for fixing it at first...seriously? Took it and got home, looked at it and you could see the weld marks. Ugh! I doesn't have the time to go back because I was in the process of moving.

To add to this, one of the diamonds fell out. My husband brought our own diamonds and paid about $800.

We just lost our daughter and each had custom rings made for our wedding date. This was suppose to be beyond special. Instead this is the worst experience I've ever had. I'm truly sad about this whole ordeal and how I was treated AND the diamond falling out after my husband was told this was the most...

I dropped off my ring to Pagel and Sons to be sized. I asked for an estimate for a custom band to match the ring, and they said they would be able to provide that while my ring was being sent out for sizing. We were told a week on the top end to get the sizing done. A week later received a call about the custom estimate and the young guy that called me was very rude, unprofessional and abrupt when I asked him if my ring was ready to pick up, saying “I don’t know anything about that— I’m just calling about the estimate”. Well that’s great, but a better response would be oh, let me check on that and get right back to you. I’m not impressed at all with the interaction I had. It sounds like my ring isn’t done in the time estimated and they just kept it in case I wanted to get the custom ring done right away. That wasn’t the agreement when I dropped the ring off.

I received another call after this and the young woman stated it would be possibly another week at the most to get my ring back. This is unacceptable. The customer service over the phone has been poor. I wouldn’t recommend this jeweler at all. I requested my ring to be immediately returned to them so I could pick it up. They had it available the next day but have lost my...

I was born and raised in Killeen. I grew up knowing Pagels and sons WAS a trustworthy, dependable and exquisite craftsman ship of custom made jewelry. However I am very dissappointed and want to warn others about my mothers experience there recently. She took in a custom made 2karat ring that was a dark gold (heavy weight)to have it remade. She was given a pretty ring the was no where near the same weight in gold. The gold karat was NOT the same. She was told the used ALL of her original gold and none was left over. NOT TRUE!!! Have them pre weight and TEST your gold or gems before letting them do any work on your jewelry. VERY DISSAPPOINTED and would NOT recommend them to others. I used to recommend them because I am a Liscensed Pawn Broker. I will no longer send business...