Taco Bell — Restaurant in Texas

If I could score this place a negative amount of stars i would. Ok the food has been consistently good. BUT, there was more than one time that I waited in their drive thru line for longer than I thought was ok. Nonetheless the guy gave me 2 free taco coupons and I didn't pay it any mind. I didn't even ask for the coupons or complained, they simply have them to me as an apology. So I didn't expect the next thing to happen, which was being stuck in their line, and I do mean STUCK, for literally an hour. And I was given one free taco coupon to make up for it. I will never go there again. There is a curb that makes it impossible to leave there too. I cannot believe it took longer in that line than it does to go order and get food at a sit down eatery. Unbelievable. Never again. I was AN HOUR late to where I was going and very unhappy. I saw other ppl stuck in the line that only ordered a drink and had to wait stuck in the line as well. I felt bad for everyone...

See I hate when I have to be the one to write this but I honestly do it if I have a reason to. When I went this night around 9 I tried to buy 12 pack Cinnabons, when I got them I bit into one of them and it was frozen in the middle, I’m sorry but there’s a reason why I get the Cinnabons. So when I pulled around the drive thru again I asked if I can get them remade or just throw them in there for a few minutes because it’s just a small mistake every one makes, I think it’s the manager says “ we’ll we just got them out of the greaser?” I don’t know but I don’t think that’s very unprofessional for a manager to say that and he proceeds to tell me they can make another batch. While he’s telling me he has an attitude which is very childish cause we are grown, but we parked at the mobile pick up and I was waiting for 10 minutes a guy with glasses tells me that their greaser is not working. 🧍🏽‍♀️like I’m sorry but no that’s not right. I wanted Cinnabons...

I ordered food at the drive thru , The girl gave me 4 large drinks in a broken cupholder which ended up spilling all over me and my truck. Then she started laughing about what had happened along with another co-worker. I demanded my money back , which was obviously almost too much for the mgr to handle since it took almost 10 minutes. I will be sending them the dry cleaning bill and the bill for my truck detailing since i had it done 2 hours prior. Nothing like pepsi all over my door floorboard and suit to brighten my day !!! Accidents happen , but to laugh about it was enough for me to take this to the next level. Employees are most definitely a reflection of management at this taco bell location!!! Recommendations : Wear a raincoat and scotchguard for the auto upholstery. Probably just be easier to choose a better resturant where the employees use common sense and the manager can...