Mermaid Hair Extensions — Local services in Kirkland

I came in with my Bellami tape in hair extensions, washed and already taken out. I called them a week before my appointment to make sure i didn't need to do anything else before coming in. There was some glue residue on the tape and i asked if i should do anything to get rid of it, they told me they would take care of it. When i arrived they seated me promptly, took my hair and gave me a bottle of water. I reminded them about the residue and they restated that they would take care of it. My stylist was nice but i don't understand how they are Bellami certified because when i asked for single sided tape they were confused (they consulted with the other stylists). I've been to several Bellami locations and they all offered single sided tapes for thin hair. As they didnt know what i was talking about i agreed to let them do what they do for tape ins. I was surprised when they would just stick the extension with the tape on my head, stick some hair to it and then lift it up to place the second extension under that first one. Generally stylists separate a thin layer of hair with a fine comb and then place the first extension on the bottom of that layer and the second extension on the top top create a thin hair sandwich. With single sided they do the opposite and place a double sided tape piece beneath the extension and then add a piece of plastic to ensure that the hair is sandwiched. They did not use any clamps to press the hair sandwiches. I left with hair that i couldn't run my hands through because of the method they used to sandwich my hair(sticking the tape directly to my hair and placing another without using a comb). i had numerous hairs in multiple tapes which was painful to comb out when i got home. A week later when i washed my hair the tapes started slipping, definitely confirming that they did not clean the old glue residue off. I was okay with the service i received in the salon but the quality of the work was subpar. I am...

I’m sitting here with my extensions still in eagerly awaiting their removal tomorrow morning. I originally found Mermaid Hair Extensions through yelp and have been regretting it ever since.

It is my first time having extensions and what a drag they are. I opted for sewn in bellami weft Extensions and there is literally nothing good about them. They look SO BAD! I do not want to have to curl my hair every single day to make them blend. They itch beyond anything I’ve ever felt. They hurt when I sleep. They’re hard to wash. I have short hair and you can literally see a blunt line where my hair ends and the extensions begin. After $1750 dollars spent on these I could not be more angry, sad and frustrated with this company.

I went into mermaid in Kirkland about 5 days after I had them in saying I couldn’t take it anymore and I want them out and a refund because they look so horrible, and usually when you are incredibly unhappy with a product you are offered some sort of compensation for the product. I was fine spending that much but I was expecting top of the line quality for such an investment. Stand by your product, right? Wrong. They offered nothing except a haircut to make them look better. They looked decent at best. Since I was going to be offered no compensation for the horrible extensions, I decided I would try wearing them with this new cut they gave me.

I’m writing this portion of the review after I had them removed yesterday. I slept better because they weren’t digging into my head while I slept. I really wish mermaid could have accommodated my dissatisfaction with their product and worked with me to fix it instead of standing back and saying nothing can be done. I will have nothing good to say in the future about...

I got a splash of strands and color was completely mismatched and no where near my natural color in addition to that the application of extensions was improper. ( when I told the owner application was improper she responded with a very agitated voice “stop saying it was improper” aaaaand that’s when I realized she doesn’t have understanding in how to speak with a customer that’s coming in withba concern ) They did not wash my hair before applying the strands which is I’m assuming why they only lasted two weeks. When I told the owner that there was no hair wash she began arguing with me and basically saying I’m lying. Extremely unprofessional especially considering this uncomfortable conversation was on the floor in front of other customers and basically about five stylists not believing me and arguing with me. It was just a really bad experience and extremely disappointing. When it comes to keeping customers happy after an error on their end they lack proper communication and consideration of customers valid unsatisfactory experience. Rather than argumentative tone of voice from the stylists and owner the conversation should have been dealt and managed in a much better approach leaning more towards keeping the customer happy but instead I left feeling like I was being attacked and accused of lying. There was a major lack of professionalism in my experience. This is not anywhere near how the situation should have been handled. In the future when you have an unhappy customer I suggest you find a...