MadRag — Local services in Kissimmee

If i could give this store zero stars I would, I’ve walked in this store on numerous occasions never greeted but if someone comes in after me they are greeted, the last time i stood at the register for the over 5 mins it took another woman to come stand behind me for me to get help. I then sat my items down. Today I walk up there is a sign that clearly says $6 NOTHING ELSE!

I then proceeded to grab 2 of them and head in still not greeted a then as i shop I’m being looked at from head to toe as if there is a problem. I’m in dire need of a skirt so I decide to be in an out to not even have time to get irritated.

Get to the register the 6$ skirts ring up for $12 The tag on one stated 12$ and the other stated 4$ I ask for the manager she then tells me that the tag they put on their clothes are wrong. Then decided to state it’s just $12 as if she was going to pull out her debit card an pay for it. Another day of leaving my items to be treated like this is ridiculous and yes I was the only black person in the store.oh an she stated it’s on select styles well why does ur sign...

Unfortunately I had a bad experience today. I went to the MadRag store a the Loop to exchange a dress, and was told the date had passed. The policy is 14days (which I wasn’t aware of) and it had been 16 days. I had the tags on and receipt. Personally with the management experience I have, I know all stores can make exceptions to make sure a loyal customer leaves happy, however, this was not the case today. I’m very disappointed, because I had no way of getting to the store until today. Also, on the day I bought the dress, I didn’t try it on since I was running short on time, and asked the lady that rang me up if I could return/exchange if I didn’t like it, and she said “of course”, but did not tell me that it had to be within 14 days, no exceptions. One advice to upper management/owner! Let your store managers have more control over doing some exceptions to satisfy customers. The manager that took care of me, said she would lose her job if she made this exchange for...

“I had a very disappointing experience here. When I tried to return items, the manager brushed me off and refused to process the return, citing a supposed ‘smell’ without giving clear evidence. She told me to come back the next day for another manager to handle it. The staff acted unprofessionally, chatting in groups and not providing attentive customer service. This location lacks professionalism and courtesy toward customers. I would not...