Crunch Fitness - Kissimmee — Local services in Kissimmee

My dissatisfaction with this gym.

On July 20th of 2024 I spoke with a Crunch Gym Member, I was asking him about prices, how is the gym, and all of that. I asked him for any promotions, and he had told me about a promotion that would have me at no charge for 1 month, other than a 4ç initiation fee. Then I asked him if there is any chance I could sign up online. since I do not like giving out my debit card to other people. He proceeded to tell me that I am able to do so, I just need to use the promo code and make sure I signed up before the 22nd of July.

I ended up signing up with the promo code he gave me, It seemed like a very good deal to me, 1 month with no charge. It sounded amazing.

A few days pass by, and I get charged, I was surprised, shocked, and very mad. I was not expecting a charge, This was on July 27th of 2024. I was very mad about this that I called the gym. I wanted a refund, this seemed absurd to me, I should have not been charged, I was supposed to be free for 1 month. I was told by the team member that took my call that I can't get a refund and cancellation if it is not within the very few days, I was even more mad at this point. 5 days after I signed up i was charged, and I called. and still I cannot even get a refund even when 5 days is still a very few days. I really wanted to cancel at this point. I asked about corporate contact and I was told about this email. I sent an email moments later after this incident, hoping for a response. I had been told that I would receive a response within 24-48 hours. I am still waiting on that response. and I really hope I get a response from this one.

I went a few days ago to ask if I could get a cancellation of my membership, I was told I cannot, since I have a contract. when I had asked about a refund and cancellation at first. this all seems very stupid, and discouraging, I really wanted to try the gym, I knew I could get a 1 day pass, but that was not really enough for me, I needed at least 2 weeks to try out the gym and all the amenities.

Overall, I find myself in a hole of deception, I thought this gym was a good option to fulfill my gym necessities. but I could not have been more wrong, This gym does not have even half of the stuff I need. It is very loud, the music goes through my earbuds that I use to block noise to improve my focus and help my hearing issues, the amount of functional training equipment is limited, no steps for pull ups, no rings, no resistance bands, no free parallel bars, etc. Some of the common machines I needed were found at common gyms life LA Fitness, or Amped Fitness. for example a wide lat rowing machine. Also the gym was very busy at most times, making it very hard for me to fulfill my workouts in short periods of time when I needed it the most.

If I could rank my satisfaction with this gym I would give it a -1/10, it does not meet the standards to me, and the staff team, not even the general manager is able to help with these issues, I find it very bad, I feel like a need an apology and a full refund and cancelation of my contract as to that I was first lied to, and my satisfaction is negative as to that It cannot even reach a 0/10. very mad at this situation and would like a response and resolution as soon as possible.

All due respect, Best...

Dear Corporate Management, I am writing to formally express my concerns regarding an unfortunate and unprofessional experience I recently had at Crunch Fitness, Osceola Parkway in Kissimmee, Florida. As a long-time loyal customer, I have always trusted the management and staff in all transactions—financially, physically, and mentally. However, my recent experience has left me feeling deceived, disrespected, and disappointed. On March 6, 2025, during the late afternoon, I visited the location to modify my membership due to career-related changes as a nurse. At that time, I was assisted by Miguel, the Assistant Manager, while my personal trainer was present. Miguel advised me that I needed to pay $20.00 to switch my membership from $29.99 to $9.99. Trusting the staff, I signed the necessary documents without being fully informed about the membership policy. I was not made aware of any terms or conditions that would affect my ability to cancel my membership later. On March 24, 2025, in the late afternoon, I made the difficult decision to cancel my membership due to my career obligations. I explained my situation to Nany, the General Manager, hoping for understanding and support. However, I was met with dismissiveness and hostility. Instead of listening to my concerns, Nany continuously interrupted me and insinuated that I was lying about the misleading information I received from Miguel. To make matters worse, I later discovered that Miguel processed my transaction under another employee's name (a female employee “Ellie”), further raising concerns about transparency and integrity. When I questioned Miguel about this, he smirked at me rudely and denied any wrongdoing. Additionally, I was informed by management that all official paperwork is processed under the General Manager’s name. However, when I reviewed my paperwork, it was under the name Yami, who I later found out is not the General Manager “Nany” but a regular employee. This deliberate misrepresentation is deeply concerning and unethical. As a long-time customer, I am extremely disappointed by the lack of professionalism, honesty, and respect demonstrated by the management at this location. No customer should ever feel belittled, deceived, or dismissed in such a manner. I expect a formal investigation into this matter and a written apology from Assistant Manager Miguel for the way I was treated. I sincerely hope that Crunch Fitness values its members enough to address this situation appropriately. I appreciate your time and look forward to your...

It’s weird when you see that the bad reviews doesn’t have an answer, looks like poor care about bad behaviors, before joining some time ago, I read the reviews about the way the manage and I thought maybe I would never have those problems, but actually always something can Happened. I wasn’t expecting that everything I read about the bad actitud or the way they addressed any situation were true, they don’t show any good actitud on solving problems.

I had a small error to fix, by mistake my card wasn’t charge on date of the Monthly payment, I didn’t know, then I got I email about the due balance yesterday, I answered, and then I update everything to make sure the payment was made, after that it says that It will be processed 48 to 72 hours, so I called today to a customer service number I had and it was like a home customer service line, the lady I talked to says I will have to wait until de 16th of January (4days) to have my account good, I asked if I could attend to the gym and she said I will have to show the email to the Gym staff that I fix the payment and then they will decided if they let me in or not but she thought I would have to wait until the 16th, she didn’t know anything else just that, weird but still I didn’t give up, I call the gym I like to go to and to finally get to talked to someone I had to press the option “become a new member” at the beginning she sound happy ( I guess thinking I wanted to Join)

I explained everything to the lady and she told me if is a due balance you can’t enter to the gym, then again I explain for second time to her the situation, is not a due balance but your system will be updated until January 16th, I wanted to know if I could go to the gym today, she were like mmm i can’t do anything. It was like she didn’t care, the answers were fast like without Thinking about it and she says, you will have to wait for my manager, she is at lunch time, she will be back in about an hour so she can check your account and see if i could enter or not to the gym. I actually paid 49 Instead of 34 in this bill, so it’s 15 usd on fees? Everyone didn’t really want to help or just didn’t have the right information, I was patient but after call many times, questions, explanations about the situation and that no one had true answers or just didn’t want to deal with the issue and I had to do more from my part than Crunch with the customer service, I got frustrated and ending up going to...