Rack Room Shoes — Local services in Knightdale

Went in there today around noon, me and my 13 year old son, and was not acknowledged when we first walked in. We were ready to spend some money and more. We looked around for a lil bit and was still not acknowledged. We then had a question about a shoe that i wanted to purchase, so i stood by the register waited patiently, my son and i. A associate was at the register holdimg a phone, looks like she was on hold with someone or something, there was a customer standing at the register by her, both chatting(which that part didn't bother me)..The customer and the associate both stopped chatting and looked at me and my son standing there waiting. The associate could have atleast taken a moment to say to us that she'll be right with us as soon as she can. We still stood there waiting to be acknowledged..When i noticed she seemed as if she didn't want to be bothered, i told my son to come on and i just shook my head in shame from her behaviour.. She watched us walk away and out the store, still not saying anything to us at all. I really hope someone checks the camera for around that time frame to see that i...

When I walked in, multiple store associates welcomed me. I came in to get non-slip shoes. I found a good selection of styles. One style didn't have my size in stock, but I was able to find one I liked. They were part of the BOGO50%, so I was able to find another pair of shoes to go with the deal. The store associate greeted me as soon as I walked up to the front counter. She was friendly and helpful. There was a missing price on the second pair. She was able to tell me the price and was patient when I asked her some additional questions. The manager was also there and they both ended the conversation with telling me goodbye. I don't live in Knightdale, but if I happen to be near this one again, I would...

After trying on several pairs of sandals, I purchased a pair from the Clearance Section. They seemed to work for me at the store and I tried them on again at home (7/25 & 7/26). They didn't work anymore..lol. I attempted to return them on 7/26 and was told NO they were worn! I said yes, I wore them in the store and at home to see if they would work for my trip. After he talked to several other associates (possibly a manager), he returned to tell me that the sandals didn't look worn when he sold them to me the night before. So -- I asked do you think I'm a liar. His response, no but we didn't sell them to you that way. Needless to say, I will not be returning to the Rack Room Shoes...