Men's Wearhouse — Local services in Knoxville

We originally came in with an appointment looking to buy a custom suit for a groom. When we came in and informed the employees that we had an appointment we were instructed to scan a QR to join a virtual queue, which we were completely fine with. We were then greeted by a very nice employee named Randy who took his measurements and grabbed some pieces for him to try on. During some discussion the groom learned that Randy is new to the store (once again not an issue with us). While the groom was trying on some pieces we were talking with Randy and another more senior employee and they were surprised to find out that the groom was not here to rent. This was red flag #1, they never asked what we were in for or what the groom was looking for. We then informed them that we were looking to buy custom. We were then told that doing custom may not be the best option and that we should take a look at their in-store inventory as it may be cheaper to take that route and we were directed to a couple of brands that were currently on sale. At no point during this entire exchange was the groom given a special experience or even asked about what style and shape he was looking for (insanely important for what a groom is looking for and he had a specific look he was going for). If they asked what style he was looking for they would have directed us to different brands and different sections of the store instead of pushing two specific brands that did not match what he needed at all. Taking the quick online quiz from Men’s Warehouse right after leaving showed us that they not only had us looking at the wrong brands, they had us looking at suits instead of tuxedos. As first time shoppers here we were not knowledgeable on this and were trusting the employees of the store to guide us in the right direction, but it seems that they were just focused on making a sale. Even as we were going through our experience I saw other people come in the store who did not have an appointment who were given a much better and more personalized experience. Randy genuinely did the best he could with the resources he had, he just seemed to be in over his head which was entirely not his fault. He went and asked questions to his supervisors anytime he was unsure but they never really hung around when he was struggling or came to ask how he was doing. When the supervisors heard that a groom wanting a custom suit was there, something he clearly did not have experience with, they should have taken over and had him shadow. That is their responsibility as a trainer and a leader within their store. That was honestly the most disappointing part, seeing how a newer employee clearly was not ready for this and seeing him not getting the attention he or the groom deserved. We were constantly having to go find pieces ourselves and we even had to ask if we can try on all the pieces together. Once again, Randy was doing the absolute best he could and it was the responsibility of every senior member in that store to ensure that he had the tools to succeed. We then ended up finding an acceptable suit that we believed was on sale, even though we did not get near the experience we expected for a groom buying a suit for the biggest day of his life. We then go to the register and the suit jacket rings up the original price, not a sale price. We were then informed that the suit jacket is not on sale, but only the sport jacket. We were never informed of this throughout the process and that completely turned us off to buying a suit from here. The overall bad experience built up and the groom ended up walking our empty handed when he fully intended on buying a custom suit. The impersonal experience, having to watch others receive better treatment, and seeing how they leave their new employees out to dry has made us all hesitant to ever shop from Men’s Warehouse...

I usually shop this Men's Wearhouse every January after holiday sales. This year not much in the way of sales and customer service has suffered. When I walked in as usual the salesman (K) immediately ran up to me and asked what I was shopping for, my reply: a couple dress shirts, a couple dress slacks, a pair of dress jeans. (K) whips out his measuring tape and commences to measure my neck and arm lengths. I was impressed at the speed of which I was greeted. However my positive impression quickly faded. the salesman quickly tells me my measurements and points me to a wall of shirts with a thorough dissertation on how to use the numbers he had given me in my sizes to match to the shirt size I would be looking for. and says if you need anything let me know. I thought he probably had other customers or I was being dismissed I wasn't sure at this moment. But, no he did not have other customers he was busy watching a video on the television in the store. I had a couple of shirts I had picked out and a pair of jeans but had difficulty finding the slacks I wanted. when I approached (K) it was obvious I was an interruption but, as someone else came into the store he immediately ran up and made sure that he introduced himself to the customer with his name and said if you need any further assistance please let me know. I continued to pick out a pair of jeans. (K) as I observed the store it was obvious I was not going to get any further assistance I set the things I had picked out on the counter no one offered to assist me so, I left the store. I wondered as I was pulling away from the store if the way I was dressed had any factor on the level of my service. As a hobby farmer I had brought a tractor to Knoxville for service thought I could drop the tractor off and get a few dress items at the same time. I kind of laughed thinking this salesman probably not only sized me up for the size shirt I needed but also that I wasn't dressed the part. Unfortunately for him I could have been Jed Clampett from the Beverly hillbillies. My point is I was either "sized up" by the way I was dressed or (K) was more interested in the movie being played in the store. Either way I left inconvenienced, frustrated, and humored all at the same time. My advice is if you are going to shop here dress the part, don't go in looking like you are on your way to the co-op or just climbed off your tractor. Cause apparently they have no idea how much tractors cost. I guess it was the wrong status symbol for the...

This was from our wedding on April 2, 2022. Some how it looks like the review was taken down but I refuse to let anyone else have the same experience we did.

This place is a hot mess and did not deliver on my husband’s tux for our WEDDING! Yep you heard me right. Instead of us relaxing and enjoying ourselves on our wedding day, my fiancé got to deal with trying to feel confident in a mixed match suit that was not what we ordered. The staff are condescending and they lie about pretty much everything. Please read below to hear about this experience from my husband’s point of view. I was fitted for MY WEDDING January 9. My Tux did not get to the store until March 30. The jacket and vest were WAY to small. I was told they would express the replacements and they would be there Friday morning. They tell my fiancé, not me for some reason, that it didn’t come in that morning. They tell her it will be on the truck that night. Again, they tell my fiancé that it didn’t come in on the truck Friday night. They start immediately blaming Fed Ex. I was told they would have it shipped to the venue Saturday morning (wedding day). SURPRISE SURPRISE, after my dad sits there at 10, and after they use the Fed Ex excuse again, no replacement jacket or vest for me. So now they scramble and panic and try to find me something off the showroom floor. They have nothing. So my dad now has to go to a different Men’s Warehouse to pick up a jacket that matches my groomsmen. Which is fine, except I ordered a tailcoat for my tux. Pretty important part. The vest I got was a completely different material than the tie I had. So instead of looking dumb, I chose not to wear the vest. The fiancé and I had a whole picture set revolving around that tailcoat but we did not get to do that on our special day. I didn’t get to wear what I wanted to wear on such a wonderful day. I had to piece together a tux with a combination of what you guys gave me and what I already had. Not once was I apologized to. I’m not sure if they apologized to my parents or fiancé (wife), but not once did Men’s Warehouse reach out to me to apologize for failing me on my wedding day. Nothing you can do now. You really screwed the pooch on this one. I trusted you. I know you don’t care but I will no longer be using Men’s Warehouse for any kind...