Ross Dress for Less — Local services in Kyle

All good experiences until today. I would give it all stars if the manager was humble. The manager today (male) not sure of his name proceeded to move my shopping cart with my infant in it.He did explain his reasoning “blocking” but he did it after moving the cart I was on the phone with my SIL getting her opinion since I was shopping with my niece (her daughter) while the manger rudely did it. He could have asked me to move it to the designated area that I didn’t even know existed near the fitting room area. The associate that was working in the fitting room didn’t inform us of this area either. We weren’t standing where the fitting room associate was we were by the cart park thing but my cart wasn’t in there.That situation bothered me but I moved on. We found ourselves in the shoe area completely different side of the store. The same manager while again I was on the phone getting opinion on shoes for my niece from my SIL he comes over and says he cannot allow my toddler without shoes in the shoe area mind you she was just innocently trying on adult shoes which of course I always put back in their spot. My mom works at a Ross in Austin so I am mindful of keeping store clean and organized when I shop. I just found it very rude how during my shopping visit he was in my business 2 times honestly at that point I wanted to leave everything I was buying there and walk out with nothing. Personally I feel like he does not have a welcoming environment...

A cashier couldn't comprehend the request “50$ on one card and the rest on the other” Thus asking if i had 50$ on that card… which obviously i do.

Whole transaction went through and wasn’t manually split. She was expecting for my card to ONLY have said amount, which quite frankly isn’t anyone’s business.

Store Manager Tanya took over, She voided the transaction which she didn’t say so until i personally asked if it was refunded or…? I wasn’t given the voided receipt as well NOR offered. Just downplayed the situation and continued to back her employee by stating “shes a hard worker” which, is great im not arguing that. But the lack of simple professionalism from both parties was bitter. Now, i have to wait for that money To return which put me in a bind and...

Was in at 830pm from a long day at work, a family member was looking at some merchandise, I sat down on an ottoman, made sure it was a sturdy one, not one that would break... Just to be told by an employee from 3-4 aisles over do not sit on the merchandise unless you are going to buy, How rude have the courtesy to come over and bring too my attention facing me in a nice tone, instead of embarrassing me in front of those around there who are shopping. Phoned to speak to a manager after I left, instead of saying I'm sorry, just humor the customer, instead of bringing to my attention, well there's chairs at the front of store. Put up a sign if you do not want people people to sit. I've seen people much worse and was ever said.... Unacceptable way of addressing a...