T-Mobile — Local services in Kyle

Not a reflection of store just customer service...

Business account. If you are looking for a business line. Look someplace other than t-mobile. The customer experience is horrible. Even when they say they will take care of you. Know that is a lie and a script they follow. I am owed credit on account due to a promotion a supervisor extended to me. This was because the Samsung fold 3 is defective. I had 4 different replacements. They all had service issues. Instead of them giving me a different phone. Supervisor Jenni offered me a promo for s23. I accepted promo and phone was sent out. I returned the 4th phone t-mobile sent out.( this was from warranty exchange) Jenni sent me s23 and said as long as I keep s23 I would have a 800.00 credit. 200 per month for 4 months. This never happened. I spent the next 5 months calling to make sure credit was applied. Never got full credit. Phones constantly being cut off for non payment. Even when they drafted money from my bank. I am still dealing with this issue. I have a long list of people I spoke with. Sup./mngt/. None of them remedy the issue. Right now I'm on hold almost 2hrs. Trust me when I say find another cell company for your business. Spoke to: Jeni- supervisor 3/23 Jack- supervisor 4/23 Janice- supervisor 4/23 Jessie- supervisor 6/23 John- supervisor 8/22 Reps Nana Candy- transferred me to supervisor that hung up. Jasmine- promise issue was fixed. Never called back. Phone was cut back off Jane- hung up after 10min on hold Alvin- hung up after 35 min on hold Monica- never called back Mark- rep hung up after being on hold for 25 min These are the reps I spoke too. Still no resolution. All these people seen the issue activated Phones as a bandage. Phones off 3 days later. This interrupted major business. I am a electrical contractor that needs service. I have lost money and clients. T mobile don't want to compensate for their error. TRUST ME WHEN I SAY USE ANOTHER CELL PROVIDER FOR...

I was having issues with my phone in the middle of the work day. After work, I rushed to T-Mobile to find out what could be done with my phone, that was not charging at all and I was at only 10% left on my battery life. When I walked in, there were no greetings at all. I was walking around and walked upon Joshua, who had his face buried in his own cell phone, and asked how he could help me, in a not so thrilled tone. I told him that I was having issues with my phone not charging and I showed him a screen shot of the error message I received when attempting to charge my phone. His reply was "do you have insurance?" I let him know that I was not sure, but did believe I had insurance. Instead of checking my account to confirm, he stated "we don't fix phones here. You'll have to go to Apple." I asked him what the error message meant and he rudely responded with, "exactly what it says, it's not charging." I advised him that he was being rude and that I was going to reach out to his supervisor and he responded with "that's fine." I walked out of the store and proceeded to go to another T-Mobile location, in hopes of...

⭐️⭐️⭐️⭐️⭐️ 5-Star Review for Amanda Vasquez – A True Mobile Expert!!! I rarely leave reviews, but Amanda Vasquez at T-Mobile absolutely deserves the spotlight. From the moment I walked in, she was a powerhouse of knowledge, effortlessly navigating every question I had about plans, devices, and upgrades. Amanda didn’t just answer questions — she anticipated them. Her deep understanding of T-Mobile’s products and services made what usually feels like a stressful experience genuinely enjoyable. What impressed me the most was her efficiency. She managed to troubleshoot an issue that had stumped other reps in minutes, all while setting up my new phone, transferring data seamlessly, and walking me through new features like it was second nature. And she did it all with professionalism, patience, and a genuine smile. Amanda isn’t just a mobile expert — she’s an asset to the T-Mobile brand. If you’re looking for someone who gets it right the first time, ask for Amanda. You’ll walk out informed, confident, and...