James Avery Artisan Jewelry — Local services in Kyle

I just stopped into to pickup a beautiful new "charm" for my aunt's birthday gift. When I saw the shining heart charm in the catalog that came to my home I knew I had to purchase it for her. Unfortunately I'm not feeling well today but today is the day we will see my aunt so I've used all my energy to make sure and make the trip into James Avery for the perfect gift. Today like always we were greated upon entering (which is lovely and welcoming). Unfortunately I made the mistake of answering Adela when she asked if she could help us. I usually walk around and look at everything just incase I need to add to my purchase however, today being that im not feeling well I needed to get in and out so I answered her by saying "yes, I'm looking for the Shining heart pendant. "she looked puzzled so I I added" it's a gold heart with rays coming out surrounding it." She walked around a coworker tried to help showing us "charm" that was all silver ans I said no it has a gold heart. She then walked us up to the counter and I said she knew the one I meant. Pulled up another charm that was also not the right charm so I said the name again. "I'm pretty sure it's the shining heart. She finally entered it and up it came.she made sure to correct me by saying I caused the confusion because I asked for a pendant not a charm. If the emplyees wants to offer help then it shouldn't then turn around and lecture someone. Her tone and point even caused my husband to feel uncomfortable and say let's just go. I wanted to get the "charm" so I did stay and purchase it. I'm in my 40s and my family has been gifting me charms my early teens. I know what you expect when I walk into a James Avery usually a clean welcoming enjoyable place to shop where i alway leave with something and a enjoyable experience. Today unfortunately after the almost 30 years of being a partron Adela made me feel uncomfortable...

My 2-year-old granddaughter was burning off some energy, she is on the spectrum. The store has everything out of reach and locked up, except for a stack of catalogs. My granddaughter was not being loud and not even running too much. She got a hold of one brochure and I ran over there to pull the others away from her, out of her reach. An older woman yelled clear across to the other end of the counter at me to tell me that my granddaughter was tearing up ALL of the brochures. I ran over there because I thought maybe she had reached the stack that I moved, but she was quietly and happily tearing up the one catalog, free catalog, that she had previously pulled down. Since it bothered that female so much, I picked up every scrap of paper. This woman screamed at me from so far across the other counter in order to embarrass me!!! Her intent was to humiliate me, such as teaching me a lesson!!! I'm 62 years old and if I don't know it by now I'm not going to know it!!! When my son took my daughter out to the car I went up to the counter. I told that old woman that I would gladly give her a quarter for her brochure but that I wanted her to understand that I just spent $850 in her store!!!! She is going to have to get used to the fact that more and more children are being born on the autism spectrum and that she's going to have to learn some tolerance!!! I think that James Avery are independently owned and if this older woman is the owner then she is definitely in the wrong business!!! My daughter is general manager of a huge department store and is over 160 employees. My daughter would never do anything like this woman did today!!!! If this female was just the manager then she needs to think about another...

I have recently been to this store maybe 4-5 times, either buying charms or coming in with family to pick up bracelets, with no issues, everyone is usually extremely friendly and very talkative. However, I came in today to put on a lot of JA charms (35) for about eight different bracelets, I was greeted by some very friendly associates. However, when I went to the counter, I told Sandra that I would be putting on a lot of charms just giving her warning. I knew it was gonna be time consuming, so I was trying to let her know ahead of time. I profusely apologized as I pulled out the boxes and she was already extremely rude and giving me attitude. Before coming in, I had already put the charms on the safety pins pinned on the bracelets, so it would be easier. I only need 4 charms removed and put on others bracelets. The entire process took about an hour, I asked if there’s anyway I could help her, read the charms, etc. She was incredibly rude, not friendly, and made that hour miserable as I stood there and waited for her to look at all the charms. She then was asking me, judgmental questions and berated me, as to why I had so many charms🤣. I really did try to a positive customer making it as painless as possible. Horrible and really unfriendly experience from beginning to end, I should’ve just left.(this wasn’t...