The UPS Store — Local services in La Vernia

I had to make a return at the store. I was asked if I needed a box, when I said yes the item I was returning was brought to the back, package and then brought back to the front. Surprised, I ask how l much will the packaging be. To which I was told $23. I then asked why didn't you just sell me the box and and styrofoam to let me pack it myself or even suggest that as an option. This never happened so the simple act of packaging the item became just as much to ship the item itself. As this was never present as a viable option I feel as though I was stolen from. When I asked the clerk to unpack it and I could go get my own box and package it the reply was "I already cut the box to shape" as a crowd was starting to form in the shop I paid before I had another heart attack turned to leave , advising the person coming in the door make sure they do not package his parcel. He chuckled and said I know they already got...

Love the people that work at this location. I'm alway's late everywhere I go. And, sure enough I'm tardy even getting to my UPS STORE in La Vernia Tx. I'll call them most of the time about 5 minutes to closing and ask them if they'll get wait for me. Everytime they stay and except my package which 99% of the time it's one of my Amazon packages. And, the owner he's alway's there and ready to help his customers out with whatever problems they may have and he'll do his best to solve the issue. He even has his daughter working there which is real nice. Keeping it a family thing. I like that in a company. So, ⭐⭐⭐⭐⭐ all the way for my UPS in L.V., Texas. Keep up the Great work and thanks guys for all that you guy's do for...

Our local store in La Vernia is staffed with excellent people. They are friendly, user friendly, and are always happy to do whatever is needed. Specifically, last Friday on July 19th, I had a print order to pick up that I needed for the next day. I worked the entire day in San Antonio, 50 minutes away. I was going to be late getting to their store to pick up my order but I called and explained to Ethan that I was 3 minutes away and if they could just let me grab my print order a few minutes after their closing time of 6:30, I would be so grateful. Needless to say I got my print order and was successful in gaining new clients at a marketing event the next day. Thanks to Ethan and my awesome team at...