Golden Chick — Restaurant in La Vernia

I have never been to a Golden Chick and had my order made right. The food itself is ok. I asked for a sweet tea with my food and they told me they were out of sweet tea. I asked how long it would take for more to be made and he said "I just haven't made it in a few hours. It will take 30 minutes". I didn't want to wait such a rediculous amount of time for sweet tea (I know for a fact it should take no more than 10 minutes for a large batch of tea).

3 different times I went, I ordered the chicken salad sandwiches. Every single time, they would give chicken salad salads. It tell them it was wrong and they would correct it, but would not refund the difference.

The second to last time I went, I ordered a 32 piece tender family pack and all of the tenders were small enough to be considered chicken nuggets instead of tenders. Usually the tenders are around 3-5 inches long, and these were all around 2 inches long.

The last time I went, I ordered the 6 piece tender combo and 2 chicken salad sandwiches. The sandwiches were literally just diced chicken, no sauce, no veggies, nothing. Just diced chicken. And the bun was falling apart. Like they found the oldest bun they had and just threw it in the box. I didn't see the problem until I got home, and had to turn around to get it corrected. I spoke with the manager.on shift and told him the employees make a lot of mistakes and they probably need to be trained more. His response? "Well it sounds like you need to learn to check your food before you leave. We will make mistakes. It's not our job to check your food". I said "it's LITERALLY your job to quality check the food you sell. What the hell are you talking about?? And your solution to a consistent problem is to blame the customer? Instead of recognizing your employees need more training?"

I reached out to corporate to inform of the extremely poor service and they didn't care enough to respond. I highly recommend avoiding this place. The best part about going there is the mediocre food. The service is some of the worst, and the food always tastes like it's been sitting out all day. One thing I can give them is they are consistent... Just...

We called in an order, spoke to Leah, and was told to go thru the drive thru to pick it up. When our daughter got to the drive thru, she was told to come inside. When she went inside she was told they were putting in fresh chicken and it would be a minute. Our daughter didnt know what was called in, she was coming from work and was just there to pick up the order. She was asked if she wanted sides. We ordered sides when we placed the order but she didnt know that. When she came home, what she brought was not even close to what was ordered so we called and spoke to Nick. Nick said he asked our daughter and she didnt know. We paid $56.26 for something we didnt order. Nick hung up on us. We didnt eat the chicken because it was stale. When my MIL went back the next morning, she was told by Deena to speak to Roy. She tried calling Roy, nothing happened. No resolution. We will not be back.

** Edit to respond to your response. You responding to this review doesnt feed my family or reimburse money spent. If you responded with an invite to make this right, I would've changed my review. As it stands now, we most definitely will not be back to this Golden Chick and I recommend anyone going to this Golden Chick to please check your bag to confirm your order was correct before leaving.

• edit to include email address ameliahamilton@yahoo.com and store location was...

Where do I begin? I suppose the start would suffice. I walked in unassumingly after playing 3 sets of tennis which I won, and wanted to get a big and golden chicken sandwich as a sort of “trophy” I ordered it as usual: one big and golden sandwich with no pickles. What do I receive? A big and golden middle finger. My sandwhich was drenched In pickle juice to the point I thought I was having a nightmare. In no way shape or form do I want charity or handouts, but the amount of pickles that were on this sandwich should have warranted the entire staff to bow down and offer me gifts. After waiting for what felt like 45 minutes I went up to ask, “hey, where’s my sandwich?” My stomach dropped when I heard that they hadn’t even started on it. How could they do this to me? After waiting another 18 minutes, an employee offered me this penance: a sandwich with tenders instead of the classic filet. Huh? I said whatever, fine. As I took my sorry joke of a big and golden sandwich to my table I opened up and realized, where the hell is my cheese??? Anyways, this place should be flattened and turned into a pool or something. Treated my self with a big...