Fix My Phone — Local services in Lake Charles

I’ll start of with saying that fix my phone did make my issue right however it took me going to the Sulphur location and speaking with a representative there (who I believe his name is James, it was on June 17) to fix the problem. I originally brought my phone in for inspection and repair of a non functioning screen on June 14, 2020 on a Sunday. Initially the sales representatives at the Lake Charles location were friendly and accommodating. They said they would make every attempt to have my phone fixed before they closed Sunday. However upon further inspection moisture was found in my phone and I was told they would need to allow some time for it to dry overnight. The next day I was contacted and informed that the screen on my phone started functioning again and that they would have my phone ready for me and only charge me $40 which came to a total of $44.03 after taxes. I received my phone on the June 15, 2020 in the evening and thought I was good to go from that point. Upon further inspection I noticed that the top left corner of my screen was not seated flush with the phone nor had the screws that been removed from my phone been replaced back into my phone. Since this was noticed after they were closed I had to wait till June 16, 2020 to return to the Lake Charles location. On June 16, 2020 I returned to the Lake Charles location to show the representative the issue I was having with my screen not laying flush. After an inspection from a female representative I was informed that “sometimes after a phone is taken apart they will become loose and not seat back to factory.” I was then Informed I should buy a case that holds the left corner on my phone screen down. I left disappointed and refused to accept that for an answer. I later reached out on facebook and send a message from my gfs account explaining the recent events. The initial message sent showed that it had been read but never received a response. On June 17, 2020 I contacted fixmyphones Sulphur location and explained the events and service taken place with my phone. I believe the representatives name was James. He offered to take a look at my phone. I drove to the location and explained what I was told by the female representative from the Lake Charles location. After explaining this to Jason he asked if I could stay at the store while he examined my phone and he would get back to me with his findings. Upon examination Jason informed me of his finding which came to missing screws from the bottom phone and damage to my screen. He explained the the display crystal had been separated from the digitizer. Jason told me he could fix the screen with some glue and that my phone would be ready in approximately 45 minutes. When I returned the screen to my phone was seated flush and he had replaced the missing screws. I was highly disappointed in the overall experience received from the Lake Charles store, it’s employees and lack of quality work and attempted deception of damage done to my phone and the Sulphur location confirmed the damage was not a result of moisture damage but due to negligence in its...

My recent experience with this location and its manager gives me much reason to never return. After bringing my phone in for a screen replacement, ($150)which I’ve done before with this same establishment, I return to find my phones home button has been disabled... I don’t place blame on fix my phone establishment... I was told to bring my phone to sulphur location to have their IT guy try and fix the problem. I did and he couldn’t. Touch ID was inoperable. I use this for all my banking and credit necessities. I went without my phone for 2 days. (I have middle school children with phones) The tech from the sulphur location kindly brought my phone back to lake Charles so I could retrieve it. I went to pick up my phone and asked for a refund since I would now have to make a $225 insurance claim to have my phone function properly. I was told they would have to take my screen and replace it with someone else’s broken display. I explained that I had to make a claim and would not ask for the cost of that but would like to keep the screen that was replaced and damaged my phone so no other problems would arise...moisture, screen going out etc.. the manager argued with me and told me I was stealing. Then proceeded to give me store credit... I was not returning to the store.. I wanted a refund for my damaged phone. Curtesy would have been to refund my $150 and let it go. The manager made me feel very upset and basically called me a thief. I do not recommend using this establishment. For the cost of a $20 screen, I was harassed to get my refund after my phone was damaged. Very poor...

For a place that is literally called "Fix My Phone" they couldn't replace a simple charging port. After taken my foreign phone to this store, not Samsung or Apple, I explained to them the problem and solution. I also showed them that they can get a replacement charging port online from $10 to $15. I had explained to them what my phone needed and how to get it but there was a lot of scepticism. So, I opened my phone, which is like a later Samsung phone so not supposed to be easily opened, just to show them what has to be done. They said they would contact me when they have figured out how they will get the part the phone needed replaced. Over 6 months has passed and I haven't heard from them. I could have easily changed the part myself I just wanted professionals to do it and it seems they didn't want to or can't for some reason. So, I believe that it is best to go here if your phone's brand is popular in the U.S.A.

EDIT:

Please note that Google Maps reviewers cannot reply to replies left on their reviews so this is my reply to Fix My Phone. The place I went to was at the address listed on this Google Map place. I used Google Maps...