GameStop — Local services in Lake Charles

Nick is such an awesome guy! He really helped me alot purchasing my sons PS5 for his birthday. I have 2 other gamestops closer to me than this one but when looking for a location that had the system at location I was sent to any of the lake charles locations. I decided to go to the closest and that happenf to be this one but I am glad I chose here. I ended up purchasing a game my son already had so I needed to go back and swap it out with a new one....... I called 2 make sure Nick was working and I drove right past my 2 locations to go get Nick's help. My kids even said "best gamestop ever" while leaving. Its rare you find someone who really cares about their job and not angry for just having to be there but Nick was really wonderful and made us feel like a friend was helping us find the newest and best. I will continue to drive right past the other 2 locations to shop here. Attitude really makes all the...

Lauren is amazing!!!! Nicest person I have ever met at any Gamestop location I’ve ever been to in my whole life! She is so super duper energetic and sweet! She is the definition of wonderful customer service! I called the store this morning to ask if there were any copies of Super Mario Brothers Wonder left and she answered so quickly and nicely and let me know they had it! So I came right in to get it, she came and helped me so super fast and also let me know there is a new Mario RPG game coming out that I was unaware of! She pulled up the game trailer and showed me and I got so excited! It reminds me of Mario and Luigi Dream Team! I loved that game! I swiftly agreed to pre order it! I am so excited to come back November 17th to pick it up! I hope Lauren is there when I come back! Please keep Lauren around she made my...

Worst experience ever. I showed up two days prior to the writing of this review asking about availability of the Switch 2 console. The lady working at the time said that they had gotten three consoles that day but had to be put towards the four people who reserved them. She said to show up today and be here at store opening since they were going to get another three consoles. What she didn’t tell me was that they were having a Pokemon trading card release that morning. So I showed up early to be there at store opening, I waited 40 minutes in line to find out that they had gotten the Switch 2s the day before and sold them directly from the store manager. ABSOLUTELY A WASTE OF TIME AND EFFORT. STORE EMPLOYEES DO NOT NEED TO BE TELLING PEOPLE THESE PROMISES AND NOT DELIVERING THEM! IF I COULD GIVE ZERO...