ALDI — Local services in Lake Elsinore

I have been shopping at this ALDI location (18294 Collier Ave, Lake Elsinore, CA) for several years without any issues. This was the first time I brought my service dog, a small Chihuahua, into the store. I placed a blanket on the upper part of the cart and put my reusable bags (7 of them) on top as a barrier between my dog and the cart. I then proceeded with my shopping and picked up five items, having already done most of my shopping for the week earlier at the same store.

While I was in line to check out, the manager approached me and instructed me to remove my dog from the cart. I explained that I didn’t know ALDI didn’t allow service dogs in carts. She insisted that I had to take my dog out and put her on the floor. I mentioned that I didn’t have a leash, and my dog might run around, but she didn’t seem to care and threatened to ask me to leave the store if I didn’t comply.

Since I was already at the checkout, I placed my dog on the wall-mounted shelf near the entrance, typically used for customers' bags, and asked her to stay there until I finished. However, the manager came back and said that wasn’t allowed either, insisting that the dog had to be on the floor. I offered to wipe down the shelf afterward and assured her that I wouldn’t bring my dog in again, as I was already on my way out.

Despite this, she continued to argue, claiming that if my dog was a service dog, she should be following me and suggested that my dog wasn’t a real service dog. I offered to show her the paperwork in my car, but she didn’t seem interested.

To make matters worse, some of the customers behind me were shocked by the situation and suggested I write to ALDI customer care about the way I was treated.

Overall, this experience was very disappointing, especially at my favorite store. The managers and cashiers at this store need better training on how to handle situations involving service dogs. If ALDI does not allow service dogs in certain areas, please make that clear with proper signage. The manager’s name was Janelle (I believe), and the cashier was named Tamika/Tanika. Both were extremely rude, and this experience has left me feeling very...

We shopped at the ALDI Lake Elsinore store in 10/21 and it was yet another less than desirable customer service experience. This was the second time my wife and I have dealt with a particular cashier, who was not very courteous on either store visits. She was so insouciant that she did not even have the presence of mind to acknowledge us with a simple greeting, smile, or eye deliberate eye contact. She just started checking out our items as if we were invisible. We were also returning a couple defective items and she asked: "what is your phone number?" I then asked why she needed it, since I am not used to be asked my phone number when processing returns at other grocers. Instead of articulating some company policy, she just said because the "thing" (computer) asked for it. This is not the proper way to respond to a customer's inquiry. My expectation is that she would say, "We apologize sir, but we do need your number because of so and so...". We were also not terribly impressed with the manager/supervisor who was on duty during our visit. She just seemed very disinterested when we inquired about their return process. For starters, if a customer says excuse me please to get your attention while you are walking the aisle, the expected response is to smile and ask "how may I assist you today". Instead, I got an incurious stare which I took as a cue for me to ask my question. The rest of the conversation pretty much followed the one set by...

cant beat the deals ! its a great place to shop the eggs are a deal love the prices on strawberries and snacks for my kids like on chips . everything is so cheap you dont feel bad about spending your money . they do only carry few brands but overall ill buy . overall we spend $.100-120 a week on our family of 5 that covers food and snacks . i like how the store is bringing in a few odds and end items like garden supplies ect .my only complaint the meat selection is small but you cant beat the price of chicken thighs . the staff is friendly you can move around quickly restroom is nice easy to get in and out of my kids sometimes have restroom emergencies . if any improvement i would love a fresh deli section for hot foods would be nice . other than that i would recommend shopping at this store at these prices we can spoil...