Grocery Outlet — Local services in Lake Forest

Shortly after entering the store to shop for produce for the rest of the week, I found a large display of Copper Infused socks, body supports, etc. The majority of the items were priced between $11.99 - $16.99

While looking through the items, I came across a set of (4) ankle socks that had been clearanced to $3.50, as per the "Grocery Outlet" price tag sticker stating such. Surprised, I added them to our cart, hoping they'd assist in pain relief. As a Epileptic, I've heard that these items can be very helpful.

Upon checking out with my Family, I observed the aforementioned item scan for $11.99

I mentioned to the store associate that there was a sticker on the front of the item packaging, stating that the purchase was being clearanced for only $3.50, not the original price of $11.99

I was then rudely told, "They are $11.99, not $3.50, that doesn't belong on there.

In addition to the rude and discourteous tone of voice from the associate, I felt that the displayed pricing should have been honored.

Subsequently, I told her that I'd like the item to be a "go-back," as I would not be purchasing it.

What was also upsetting, is that while shopping we'd seen numerous other clearance items stickered the same way on almost every aisle.

All in all, a very disappointing experience unfortunately, to say the least.

Grocery Outlet Corporate Management has also been contacted via phone and email,...

I often visit the Lake Forest, CA store on El Toro Road. I've had a poor experience with a checker named Victoria. Every time I have been in her line, she is wiping her nose with her hands and fingers and then touching the groceries. She does not help at all and stands there watching me frantically bag my groceries while she starts checking out the next customer. I asked her once to help me because I had a hand brace on due to injury and she did a little, but otherwise it's bad every single time. Also, today I asked her if I needed to scan the app to use the $5 off coupon and she said yes; I asked because the store otherwise does not scan the bar code when using the app and prefers the customer enters their phone number at the key pad. The checker on the other side from me asked Victoria, "I don't understand why customers think they just need to enter the phone number to get the coupon." Just rude. I am standing right there! I don't plan on going back for more gross, rude employee banter anytime soon. Hopefully the new Aldi will open soon and have some decent people...

I shop here regularly, but I’m very disappointed with how the donation program for hunger is handled. While it may seem like a good cause, customers should be aware that large companies often use these donations to reduce their tax burden while still appearing charitable—they collect money from us, then report it as their own donation, which helps them, not necessarily the people in need.

Today, on July 4th, I had an unpleasant experience with a staff member who isn’t usually there. After I said I didn’t want to donate and handed her cash for my groceries, she still tried to pressure me to “round up.” Her tone was pushy and rude, and it made me very uncomfortable.

I believe this approach should be stopped. Donations should be a private and voluntary choice—not something you’re made to feel guilty about at the register. If the company really wants to help, they should donate from their own profits, not push it onto customers. A simple sign near the checkout would be more respectful to those who...