The Flame Broiler — Restaurant in Lake Forest

Ive been to this flame broiler 3 times in the last month and each time has been more and more disappointing. This last time will be my last. I will drive across town to another or go to waba.

Basically all 3 visits involved the same employee. So hispanic lady on her cell phone while taking orders and making orders. First time more order was wrong, i said ok whatever ill deal with it. Second time, my wife and i stopped in to get a quick bowl after the gym. Order made completely wrong by the lady who took our order and made or order, doing both while on her cell phone. Then she has the nerve to give us attitude when we asked for the correct order.

Today was the last straw for me. I ordered a vegi bowl with rice (trying to eat lite before run) im handed a bowl filled with chicken and veggies. I brought it to her attention, im given an attitude by her because im apparently interrupting her call or whatever. A few minutes later im handed a bowl filled with cold veggies, maybe half a spoon of rice, and filled with water, yes water. Absolutely unacceptable. I will not go to this flame broiler again, good luck to...

First and probably my last visit to this location. I love flame broiler but the customer service I recieved today was poor and no excuse considering the cost of everything going up I would expect the Customer Service level raised as well. This cashier or manager maybe needs to get an attitude adjustment. He was very short when I asked him what came included in a plate, he even rolled his eyes! I'm sorry but if I'm paying good money I shouldn't feel like I asked for something I shouldn't be asking. To the franchise owner of this establishment please review and maybe retrain your employees to smile and provide great customer service....

Great Korean bowls great food in general u can sit in without having to worry about it being super buisy the environment is really awesome and I couldn't have any other better experience besides all that the staff is friendly theres a guy by the name of Luis always positive always smiling and energetic and puts the effort to make the customers feel theyre welcomed and appreciated and make their day always hard working keep up the good work and as for customers I highly recommend this location as well as the flame broiler in foothill ranch...