Pizza Hut — Restaurant in Lake Forest

WHILE ON VACATION IN CALIFORNIA WE ORDERED A PIZZA FROM PIZZA HUT ON EL TORO ROAD. SINCE WE ARE HUGE FANS OF PIZZA HUT (OUR LOCAL LOCATION) WE THOUGHT WE WOULD GIVE THIS LOCATION A TRY SINCE THEY DELIVERED TO OUR HOTEL. WE PLACED OUR ORDER BY USING THEIR MOBILE APP, WHICH I OFTEN USE WHEN WE ARE HOME. I MADE SURE THAT MY ORDER WAS EXACTLY CORRECT. WE LIKE BBQ CHICKEN BUT HATE THE HUT FAVORITE PIZZA CRUST FLAVOR SO I MADE SURE THAT WE GOT A DIFFERENT CRUST. WHEN WE GOT OUR PIZZA WE WERE VERY GENEROUS WITH OUR TIP AS WE WERE ON VACATION AND THE OPTION TO DELIVER WAS PERFECT FOR US SO WE FELT THAT WE SHOULD TIP GOOD. WHEN WE OPENED ONE OF OUR PIZZAS WE NOTICED THAT ON ONE THE CRUST HAD TWO FLAVORS- ONE BEING THE FLAVOR THAT WE WANTED AS WELL AS THE HUT FAVORITE. IT RUINED OUR PIZZA COMPLETELY. WE CALLED TO COMPLAIN AND WE WERE TOLD THAT THEY KNEW THEY MESSED UP BUT THEY CORRECTED IT BY PUTTING THE FLAVOR THAT WE WANTED ON TOP OF THE MESSED UP FLAVORING. WE ASKED FOR A REPLACEMENT AND WE WERE TOLD NO SINCE THE ERROR WAS 'FIXED.' WHICH IT REALLY WASNT. I WILL NEVER ORDER FROM THIS LOCATION AGAIN. NOT ONLY DID THEY NOTICE THE ERROR BUT WE HAD TO FIND OUT THE ERROR ON OUR OWN AND THEN WHEN WE NOTICED THE ERROR THEY REFUSED TO CORRECT IT? THATS PRETTY DARN CRAPPY IF YOU ASK ME. WORST EXPERIENCE EVER! IF WE KNEW THAT THEY SCREWED UP ON OUR PIZZA WE WOULDNT HAVE PAID FOR IT IN THE FIRST PLACE. SUCH A JOKE. I WOULD RECOMMEND DRIVING THE EXTRA DISTANCE OR GOING SOMEWHERE ELSE BECAUSE THIS LOCATION DOESNT GIVE A CRAP ABOUT CUSTOMER SATISFACTION. IF I COULD RATE THIS LOWER THAN 1 STAR, BELIEVE...

Pizza Hut is currently running a promotion to promote their new dish, Crafted Flatzz, where they offer $5 Crafted Flatzz until 5p every day!

In my opinion, this a better deal than the $3 Personal Pan Pizzas, because the crust and the flavor on these flatzz is undeniable!!

For only $5, I get 8 slices of pizza!! On this visit, I meant to order the Pepperoni Flatz and replace it with Meat, but I accidentally ordered the Ultimate Crafted Flatzz with more vegetables.

Needless to say, I won't complain either way, the crust is flat, the ingredients are seasoned well and the overall taste is just well worth it for $5.

I highly recommended Pizza's Hut's NEW Crafted Flatzz pizzas!! 5/5 for sure!!

I'd also like to add, thank you to this particular PIZZA HUT location specifically!!

Whenever I order 8pc Boneless Buffalo Wings, you always throw in a EXTRA FREE wing making it 9 instead of 8!!!

I really appreciate that...

Horrible experience, especially with the "manager" Louis. Ordered through Uber Eats, the workers obviously did not send the full order. I called to figure out a solution, the only thing Louis would say is "oh, yea that sucks sorry but go through Uber Eats for a refund". The quality of the food was also horrible. I should have known better and gone to a reputable pizza parlor, this location definitely does not care about quality or customer service. My first time eating / ordering from here and for my very first experience this was just sad to be honest, seeing the low level quality of the food and service...