Old Town School of Folk Music - Lincoln Square — Local services in Lake View Township

I purchased what were supposed to be two first row balcony seats with a clear, UNOBSTRUCTED view of the concert stage.

However, what I received instead were two OBSTRUCTED VIEW balcony seats with a large, UNDISCLOSED railing blocking my view of the entire performance (photo attached).

I received seats G-201 and G-202 (seating chart attached).

These seats were not sold as OBSTRUCTED VIEW. Had this information been disclosed, I would NOT have purchased these tickets.

Upon entering the venue and finding my seats, I noticed that seats G-201, G-202, G-203, along with G-101, G-102 and G-103 are the only seats in the entire balcony section affected by this UNDISCLOSED obstruction.

I immediately went to the Will Call / Customer Service Desk for help. The customer service representative checked availability but was unable to offer comparable seats.

Following the show, I contacted Old Town.

Director of Customer Service Erin English was aware of the obstructed view seating, claiming "not many people complain". Regardless of this, she declined a refund and stated Old Town "couldn't provide credit for concerts". However, she did offer to provide 2 tickets to a show of my choice.

When a show finally came along that I wanted to see, it happened to be more expensive than what I paid for the original concert. Erin once again shifted and instead of providing tickets as previously agreed, now wanted to offer a credit towards ticket purchase...despite previously claiming to be unable to do so.

At this point, I just want my money back as they are engaging in consumer fraud by not disclosing their obstructed-view seats.

I have attended shows at this venue for 20 years or more. Such a sad and completely avoidable end to...

Been attending classes since my late teenage years. Learned a lot from the individual guitar instructors. Eventually I reached adulthood and now my kids are attending classes at OTSFM. The school offers so much to the community and for that I am truly grateful. During the covid lockdowns we really appreciated the virtual wiggleworms classes. These wiggleworm sessions were essential in socially engaging our toddlers when everything was closed. Unfortunately our experience for the in person wiggleworms has been disappointing. Rose Nadolsky was our toddlers' instructor for the wiggleworms 1-4 age group and she will show her impatience towards select toddlers. My recommendation for anyone considering her class is that you need to have a toddler that sit on command. Instead of attempting to engage the kids in the activities Rose would threaten to kick us out of the class if the boys didnt sit and listened quietly. Her negative attitude would only be displayed with our boys and never towards any of the other kids that walked or ran around the classroom, or werent "sitting quietly". For whatever reason our toddlers were always called out. This is the age group when children are learning and my 2 year old definitely has learn that he isn't appreciated in the classroom.

Para los Padres bilingues tengan cuidado con la maestra Rose Nadolsky. Eligan las otras maestras para el programa...

So very disappointed the last time my wife and I attempted to go to a show(James McMurtry) this past April 22nd. Love the venue, sadly when we showed up after driving in from NW Indiana we were told that "The Artist Has Requested Proof Of Vaccination From All Attendees". OK, disappointed since my wife is not vaccinated, she spoke at length with a gentleman inside the venue in an office just off the foyer where she was assured that if we called we would get refunded for her ticket. Certainly not an ideal nigh out with my wife but knowing how long I had planned for this night and what a big fan of McMurtry I was she decided to hang out a few doors down at a pub an wait for me to watch at least some of the show. April 22nd was a Friday, when I call the following week, Wednesday I believe I spoke with the "Director Of Customer Service" Erin English. Ms. English told me that after "Asking Everyone" that i could not have possibly been told that I would get a refund. I attempted to follow up via e-mail and she ("Director Of Customer Service") refused to even reply. Great Venue Horrible customer...