Geek Squad — Local services in Lakewood

This has been the worst service I’ve ever seen. I bought a new laptop and six months later I brought it in because the screen has been going black and this is the second time I’ve had it shipped, and returned with the same issue. This time it’s in even worse condition with broken pixels on the screen. This has now been a month of working on it with the issue completely unresolved. I’m not sure I’m willing to wait another two to three weeks just to have it back broken again. This will be the last time I will ever buy a geek squad protection plan. Very...

If I could rate this zero stars I would. I made an appointment online earlier this week. I received a call to confirm what my issue was. I told them I had a Google Pixel 3a with a cracked screen. They said they could fix it or do a replace. When I arrived I was told that they don't work with Pixel unless I have a plan offer something with them. That wasn't mentioned on the phone at all. I could have looked somewhere else. Instead some incompetent employee decided to water a week of my time getting this phone fixed. Thank you...

I'm giving 3 stars because the gentleman that helped me was very polite and answered all my questions about my broken phone. It was a bad experience because it was incredibly slow and the 2 other employees were having small talk (not about their broken products) while there was clearly a lady waiting behind me for 60 minutes! Come on! Their systems were dated and slow. Idk what's going on here, but they could figure out a way to be...