OfficeMax — Local services in Lakewood

Initial service was great, the product turned out as expected, but the communication and service on the back end I was certainly not impressed with. I placed the order in store on Wednesday, $95 for 6 posters, and was told that 24 hours they should be ready and that I will receive a text when they’re done. I had been waiting on a text and, as to not waste a trip over during work hours to find out they’re not done, I waited until Saturday morning to stop over without having received that text. All the other prints were laid out flat in cardboard protective packaging waiting to be picked up. When they found mine, they were rolled up with no protect under their desk and the tops of the posters had been hit into something, slightly damaging the tops of all the posters. I’m assuming that’s where they put the prints that don’t get picked up, but despite the large text on the job sheet “TEXT WHEN FINISHED PRINTING” on the posters themselves, I thought I would have been notified they’re ready to be picked up so this wouldn’t happen. All in all, the prints are decent and as expected. But not how I would have expected the back end to be handled for the care of the posters during the wait to...

On January 21, 2020 I visited the Office Max store in Golden, CO so as to purchase a HP LaserJet Pro M404n Printer to replace my HP LaserJet 1200 Series Printer which gave me 19 years of excellent printing until last week. Sales Associate Morgan met with me for approximately 15-20 minutes concerning the HP LaserJet Pro M404n Printer product and convinced me that it would be a very good substitute for my HP LaserJet 1200 Series Printer. Unfortunately, the Golden, CO store did not have one in inventory so she spent time tracking down another Office Depot/Office Max store which had a HP LaserJet Pro M404n Printer in stock; she located one at the Office Depot/Office Max store in Arvada, CO and asked that that product be set aside for purchase from me. Megan is a very patient and professional lady with prior sales experience and should be commended for her service at the...

I am so disappointed in the quality of the "service" I received on Oct. 23, 2021 at OfficeMax. I emailed the order in and came in a bit later to expedite it with payment. I originally ordered 150 copies of bookmarkers for a book signing. The clerk who was not busy at all informed me that he might have to have my order ready the following morning due to the huge number of copies. I settled for 50. Cut in half I would have 100 book markers. He charged me 25% extra to expedite the order. He wasn't doing anything else at the moment except for standing around. It took him no time to pump out the copies including the cutting. I got home thinking I had 100 book markers. I had 86. I feel violated and taken advantage of. I will...