Rent-A-Center — Local services in Lakewood

Update: Today Tyler fixed the accounts and is actually someone who cares about the customer first and definitely knows his job well! Thank you Tyler and in the future when I need to come to rent a center again I will come see you! Definitely hope the staff there can learn a few things from you about customer service and professionalism! For being a new manger you definitely show you have the skills and knowledge!

Horrible customer service every payment date I receive a phone call about how I didn’t make a payment come to find out I have two accounts open because employees and a branch manager that can’t do their jobs I’ve spent numerous hours trying to get the issue resolved coming to no conclusion. Trying to get ahold of so called branch manager since manager working can’t do their job properly. Am I going to be compensated for all the time I’ve spent to have someone do their job no.

I’ve reached out to the corporate number and still yet have heard back from district manager they indeed have my information and everything on file in their systems the branch manager refuses to fix the issue nor talk to me. Telling me the best he can do is give me free time which checking my online payments someone took a cash payment out and I have never been in to collect anything . Store manager will only communicate with me through his workers. I have never once seen him in the store or even talked to him on the phone. I feel at this point I have been stolen from. I will not accept free time when that means I lost all I paid due to the stores fault of not doing their job properly. I was assured the account was closed since the product was not available and got a different item. Some how I was billed for the product before I even received it. Never have I had to do that before. Looks like I’m going to have to look into...

Update: Mike the manager was outrageous accusing me of BROKEN managers special and a DAMAGED USED expensive power recliner were items going in and out per returning and having the recliner fixed. 10 days into making my $587 payment and he scolded me after saying my Aunts Dog was not minding on pissing and accused me of stuff coming in and out

$2600 cash price for a $1350 cash price item at the Ashley store same item

$453 PER twin mattress only same as cash $209 on Amazon

Now call me crazy but ummmm aren’t I paying for Customer Service?

They were awesome as we were buying and never had this issue before with them. Whatever happened with Mike and the store in general is flabbergasting.

Buyer Beware...save your money and pay cash somewhere else.

We have worked with rent a center for many years and Mike is beyond awesome. My family has endured hardships and we've had to return items but never had issues and then got more items and got great deals. I don't get the bad reviews but I know they are awesome I won't go...

Rushed and nothing was explained. When I say nothing I mean nothing.It was here. I'm sending you an email sign after I said what I wanted. Pay it off in 12 months no interest. Ya not what I got and thenI was so confused by the contract. Oh and the add ons I asked to not be charged for was added on and my first down payment included those extras..i disputed same hour and they removed them but i didn't see a refund. I got tired of the vague answers or my questions being answered but not the question I was asking. If that confused you then you know how I felt. I finally spoke with customer service after being referred back to the store several time i just said enough. I just want straight answers to my point blank questions. I spoke with a nice gentleman who did just that. Forgot to ask what happen to the extra i paid on the down. Wasted too much time. Was not going to tackle it again. Appliances are great but I buy namebrand whirlpool washer and dryer and so far I'm...