In White — Local services in Lancaster

Would not recommend. They have beautiful gowns and nice staff. However, their communication once I bought my dress sucked and the alteration process was awful. They had zero respect for my time and thought I had unlimited time to be coming back to their store for additional alterations 0-2 weeks before my wedding. These additional alterations were needed because THEY messed up my dress and kept prioritizing other bride’s dresses over mine.

I was only supposed to have 3 appointments - I was told 2 is normal, but 3 for me since I was adding sleeves. First fitting was fine. 2nd fitting hem was done, sides taken in, and literally nothing was done with the sleeves, bustle, or buttons that were being added - but my dress was supposed to be done by my next appointment…Per the seamstress's request we scheduled a 4th appointment because she got busy and didn’t have enough time to work on my dress more.

At the third appointment next to no progress was still made on the sleeves and the bustle and buttons were still not done.

At my 4th/final appointment my sister came (took off work early and drove an hour 1 way) to be able to learn how to do the bustle. MY DRESS WAS NOT DONE - and they didn’t have the decency to tell me ahead of time. The bustle wasn’t done, the buttons still not on, and the sleeves were still not close to being done. With the little work the seamstress had done with the sleeves it now messed up the bodice. The seamstress told me when I’d be coming back in for my next appointment a week out from my wedding - didn’t ask, just assumed whatever date/time she said would work because it worked for her. I worked with the front desk staff to get scheduled for a 5th appointment due to the seamstress’s negligence for a time that worked for me and not just the seamstress.

I ended up getting in touch with the owner because I had very little faith my dress was would be done for this 5th appointment. The owner, Rachel, assured me it was done and pressed. Once again my sister came with me to this 5th appointment and….my dress was NOT done. The bustle and buttons were done, but the bodice was still messed up and the sleeves didn’t fit me right. The seamstress admitted she totally forgot about correcting the bodice. SERIOUSLY?! You just “forgot?” It’s a week out from my wedding and I didn’t have time to keep coming back in for who knows how many more appointments. They had “cleared the evening” in case I needed more alterations - if my dress was done why would they have “cleared the evening?” I proceeded to be there for the next 4 HOURS while they attempted to fix the bodice and finish the sleeves. The owner felt they did me a favor by doing this. They gave me “specialized treatment”. Yea, ya did because hopefully no other bride has had this rude and awful of an experience. Sure didn’t feel special though. Just felt like they were trying to save face - still at my expense.

My dress did eventually come together, although the bodice still did not quite fit me the same since they messed it up. They did at least refund my alterations, but to me that no where near made up for hours of time and parking I kept having to pay for each trip I took for appointments.

RESPONSE TO IN WHITE'S REPLY: More lies. I am SO tired of how you keep twisting the truth to save face. And you 100% did NOT care about my happiness like you kept saying. I requested NO additonal alterations along the way. The alterations I requested were the same from day 1. I did NOT contact you the day before my final fitting to speak with the owner. My final fitting was the week before so it was my "2nd" final fitting which included 2 additional alterations per the SEAMSTRESS' request. It was TWO days before this "final fitting" on a Wednesday because y'all are closed Mon & Tues. Additional alterations were eventually needed because the SEAMSTRESS messed up the bodice at no request of mine. I scheduled my final pick up the day before my wedding the week BEFORE my "final fitting" outside of hours which you said was normal & you do for all brides - not...

Stay away from In White.

I purchased a bridesmaid's dress from In White for $180 and it arrived with a stain on the front of the gown one week before the wedding in which I'm to be the Maid of Honor.

Initially, In White was kind enough to ship my dress to me for a small fee since I couldn't make the trip back to Lancaster before the wedding. The packaged arrived on Friday, July 19th and, after bringing the box inside my home, I headed out to another wedding that I was attending. When I returned and opened the package for the very first time on Monday, July 22nd, I found a stain on the front of my gown.

I contacted In White immediately upon finding the stain and provided a picture. They apologized and explained that they inspect gowns when they arrive so they don't know how this happened. They then said that the only thing they can do it try to remove the stain at their store. We agreed that I would drive out and bring the dress to them to work on.

Because of this situation, I was going to be required to take additional time off from work and drive over 80 miles round-trip to bring the dress back to them. Therefore, I requested a partial refund to cover the additional costs that would come out of my pocket due to their mistake.

Shari, who I believe is the owner of In White, responded that they would not be extending any type of refund to me. According to her, this gown was inspected not once, but TWICE, and "no stain was seen". Shari continued with:

"Even though the gown was in your possession for 3 days before you wrote to us informing us of the stain, we are willing to help you remove the stain..."

So, not only did In White send this gown to me with a stain on it, they had the audacity to accuse me of creating the stain myself in the time the gown sat in my house, unopened, in the original plastic packaging that they sent it in. Then, to top it off, they implied that they were doing me a favor by helping remove the stain at all.

Unbelievable.

In the end, I have decided to take the gown elsewhere to (hopefully) have this stain removed at an additional cost because I just can't imagine having to set foot in their store again.

You've been warned. If you must order through In White, or if you have already placed an order, I urge you to inspect every inch of your gown the MOMENT you get your hands on it and document everything. Otherwise, In White will accuse you of being a liar to avoid being held responsible for their...

Our initial appointment at the In White wedding attire salon in February 2025 was pleasant at first. But the way this business handled selling us damaged product at full price was very concerning and disappointing. At the initial appointment, we found THE DRESS. It fitted my daughter great. Since this dress was off rack we were offered 15% discount. In addition we liked the veil that my daughter tried with the dress. The agreement was to pay for the dress with 15% discount since it was off rack , but the full price for the brand new veil that the salon was supposed to provide. Since the wedding was in the while, we were offered to keep the dress and veil at the salon meanwhile and come later to pick it. Also we were offered to fit it later and make some adjustments if necessary. Yesterday, 10/29/25, my daughter went to pick up the dress and veil She brought it all home. Unfortunately, veil that was included in the bag was damaged in two places- a lot a missing bids and hanging threads. When she called the salon regarding the damage veil, the associate offered to bring it back to have it fixed. We paid full price for brand new veil and don’t want damaged one to be fixed with no what so ever compensations. Wedding is very special day for the bride. We are very disappointed and disgusted that the personnel made it as it normal to just fixed the damaged product they are selling at full price without any regards of our dissatisfaction. I called office and asked to provide brand new vail or at least to offer us a reasonable discount for fixing it. Manager offered to contact the owner who lives in UK to address my complaint. I hope the business reputation matters for the owner to resolve this huge issue to our full satisfaction. As of today, 10/30/25 very very disappointed Mother...