Ream Jewelers Fine Jewelry — Local services in Lancaster

I'll start off with stating that my husband and I purchased my engagement ring from Ream back in 2017, and to this day I get compliments on it (Henri Daussi cushion halo). Every so often I'll take it in for a quick inspection/cleaning/etc., and it has generally been a good experience.

Ream was my first thought when I had a clasp break on my Citizen Eco Drive watch. I dropped this watch off on March 28, 2025 for an estimate on the repair. About a week later I got the estimate and was told that the watch needs a whole new clasp, which is fine. It is now mid-May and I still have not had this watch repaired. I've had to call in for updates twice now, only to be told that the clasp hasn't been shipped in. Today it was added in that it could possibly be due to tariffs if it's coming from overseas, but they would check.

I personally checked in with Citizen customer support to see where they ship their watch parts from--- surprisingly, California. So now I continue to wait to see how long it takes Ream to check in on this item and finish my watch repair.

I try really hard to give local businesses the benefit of the doubt and maintain support-- we can't control what happens during the shipment process-- but I'm pretty disappointed that I've had to call in for updates myself after all this time, they have had my watch since the end of March, and I'm the one checking in with Citizen directly to try to figure out what's going on.

I don't know how many items Ream has at any given time for repairs, etc, and I get that individually this item not of huge importance for them to check in on, but geez... this watch was a gift, and it's important to me, otherwise I would have just bought a new, upgraded watch directly from Citizen and had it by now.

6-9-2025 Editing my review to include the following: Shortly after I posted my initial review on May 16, the owner called me to confirm the status of the item needed for my watch—it got lost in transit, which I understand and do not fault them for. He offered to complete the repair free of charge, which I do appreciate. However, in the same call he had asked that I take down my negative review, which (to me) felt uncomfortable, as if their concern was more about their public-facing reviews than customer support. I’m adding this here because I feel transparency is important, and I believe that reviews should be honestly based upon a customer’s experience.

I received a phone call a week later on May 24, explaining in a voicemail that they were still waiting for the second shipment of the new clasp needed for my watch. As of June 9, I do not have my repaired watch as it is apparently at the mercy of the...

When it came to deciding what we were looking for in purchasing our engagement and wedding bands, we wanted something different than the run-of-the-mill chain-store jewelers which abound in every strip mall. Lancaster being out of the mainstream with such a thriving and vibrant downtown, we headed there to see what the city offered. What we found was, pun-intended, a true gem! We entered Ream and were instantly impressed by the quiet civility of the store and genuine friendliness of the staff, especially "Jo." Originally established in the 1930's, it was an genteel (but never stuffy) old-world haven from the crowded streets outside, with no pressure to make hasty decisions on such a substantial purchase. Jo was, in a nutshell, amazing - she explained in great detail the often Byzantine intricacies of the diamond world; showed us numerous stones under high-power magnification so we could see what differentiated the superior from the inferior; and helped us choose bands which were unique, to our tastes, and within our budget. Over the course of the coming weeks, she stayed in contact, continuing to work with us and genuinely committed to our satisfaction, even on an emotional level. As a result, when it came time to pick up our respective bands, we were delighted with the results. We would not hesitate to recommend Ream, its ownership and staff to any couple regardless of budget - you will be more than happy! Sincerely, Jennifer "Jenn-Bear" Haines and Jeremy...

The Only True Full Service jeweler in Lancaster county. Do not be fooled by the other "jewelers" in the area. I research extensively before making big purchases or investments and thru doing so found that ONLY Reams offers all the services a jeweler should and perform those services the right way. I had a family stone I needed to be appraised before moving to buying a setting. I did my homework via websites and calling stores and Reams is the ONLY establishment prepared to do appraisals everyday. others have "certain days" the an appraiser will be there and one store (that shall remain nameless) sends the stone or right away to get appraised (HUGE NO NO) A proper appraisal should be done all in front of you and your ring or stone should be shown to you so you can see all the identifying marks. This is so you can identify YOUR stone and be sure it was not swapped. Reams did everything EXACTLY how a True and Professional jeweler should. Once my stone was appraised (all in front of me) and I was shown my diamonds one identifying mark I chose me beautiful setting which i even had some custom work done on. I could sing Reams praises all day and not even touch on the other skills, options and helpful information available to you there. If you want a jeweler go to reams. If you want a salesperson at a stone and ring broker then you have...