REI — Local services in Las Vegas

I cannot express enough how incredibly grateful I am for the outstanding assistance we received from Sab at this store. My heart is overflowing with joy as I write this review.

My daughter, who is autistic and deals with sensory issues, has always found trying on new accessories, especially sunglasses, to be an extremely challenging experience. We had almost given up hope of finding a way to help her overcome this hurdle. But then, like a true angel, Sab entered our lives.

From the moment we walked into the store, Sab's warm and compassionate demeanor put my daughter at ease. Sab's understanding of sensory sensitivities was evident as she patiently listened to our concerns and tailored her approach to meet my daughter's unique needs. The patience and empathy displayed by Sab were truly heartwarming.

What amazed me even more was how Sab effortlessly transformed what could have been a stressful situation into a delightful adventure. Sab brought out a variety of sunglasses, each pair carefully chosen to cater to my daughter's preferences and sensitivities. With a creative and gentle approach, Sab engaged my daughter in the process, making it a game of exploration and discovery.

The way Sab intuitively connected with my daughter was awe-inspiring. I watched with tears of happiness as my daughter, who usually struggles with new sensations, eagerly tried on different sunglasses with Sab's unwavering support. It was as if a magical bond had formed between them, making the impossible possible.

As a parent, witnessing my daughter's smile and excitement while trying on sunglasses is a memory I will cherish forever. Sab has given us more than just a shopping experience; she has given us a newfound belief in the power of compassion and understanding.

If you're looking for someone who goes above and beyond to create a memorable and transformative experience, Sab is the shining star you've been searching for. To Sab: Thank you from the depths of our hearts. Your kindness has touched us in ways you cannot even imagine. May your light continue to brighten the lives of everyone you encounter.

With endless...

I have been a customer of REI since the mid 1980's. Imagine how surprised I am to find one right here in Las Vegas! The location is good and the store is laid out in a familiar way so that things are easy to find. All the brands and items I like are here at this store. I was very happy to pick out some new camping supplies, clothes and hiking shoes.

Well, I was disappointed by how I was treated at the store. People here weren't mean or nasty; on the contrary. They were very nice. I know that anyone anywhere with a chip on their shoulder and Internet access can write a negative report about anyone or any thing. This isn't the case here. I am genuinely loyal to this store. I like what they represent and how they support exploring the outdoors.

I am disappointed that every one I talked to tried to get me to sign up for their 10% refund membership. I had around $500 worth of gear picked out but was disgusted that my enjoyment of shopping at one of my favorite outfitters was stomped on by scripted, artificially polite poppycock.

Just because I can afford a "membership" for $20 doesn't mean that I need to be pestered about it at every turn. I don't want to be a member. I just want to go to your store every few years like I've done for the past 30 years, spend a few bucks and be on my way.

I was very polite and made it clear that although I do appreciate the offer to spend additional money, I am not interested.

I don't want to be pestered into giving up my money.

I just want to be left alone to spend my hard earned money the way I want to spend it.

So, my old favorite, I will miss you. Maybe other people will tolerate the hard sell...

REI has proven themselves to be liars who don’t care about customers. We bought our very expensive tents in 2012 and 2013 after being given a sales pitch of a “100% Lifetime Warranty”. Really? Cool! Sold! Well when things started going wrong with the tents and I bring them in, the manager Sara shrugs and smiles sheepishly saying: “Yeah, no. Sorry we don’t honor that anymore”. Amazing. Just like that. When I told her the problems with the tents, she said “oh that’s wear and tear, that wouldn’t be covered even IF we still had the Lifetime Guarantee". Aside from the true disappointment of REI abandoning it’s loyal customers with the dropped warranty, my question was (and is), "what ISN’T normal wear and tear?" Anything that goes wrong with the tent could be chalked up to “wear and tear” when in fact it was made to not last. It’s this kind of dodgy, weasely answer that makes customers hate and avoid a company. I understand the need to change policies like the Lifetime Warranty, but they should “grandfather” in the people who bought things based on their pledge. But nope, nothing like that. I hope theres a class action lawsuit in the works, I’d sign on in a heartbeat. REI has forever lost this customer with their disrespectful, deceptive practices. When this kind of thing happens it’s absolutely no wonder that a real customer-focused company like Amazon is putting retailers out...