CPR Cell Phone Repair — Local services in Lawrence

I took my computer into IGurus on June 6th, 2015. The technician said that he would run a diagnostic but he thought it was just a SATA cable to the hard drive or a corrupt update, either of which would likely be a quick fix. Weeks went by and I had not heard anything from anyone at IGurus. I called them, and the gentleman that I spoke to on the phone advised me that he had been out of the office on vacation for 2 weeks and that my computer was still not fixed. He apologized for the delay and said that it was a lack of communication in the shop and that they would give me a 25% discount. At this point in time, I was not concerned as I did not need my computer and I am fully aware that communication can break down. Another few weeks went by and I called back and the technician whom I spoke with said "oh...we still have your computer here?" He said that it was just a SATA cable and they would be getting them that day and that I would not be charged. He also said that he would put it at the top of his priority list and would keep me up to date, as to the status of my computer. 10 days had passed and at this point I am very upset and tired of getting the run around. Finally, I called back and I was told that they hadn't received the particular SATA cable (apparently there is 3 different kinds for the 13inch MacBook Pro), but it would be in the next day (Saturday). I advised him that I would be picking up my computer the next day (Saturday), whether or not it was fixed and that I would take it to BestBuy (which I didn’t want to in the first place). He told me that “I’m not trying to retain your business, but I use to work at BestBuy, and they will likely not be able to fix your computer.” I got really frustrated when he said that he was not trying to retain my business…why would he not want to try to retain my business? I got a call on Saturday and was told that my computer was fixed. I get home and my computer works, but now the bottom of the screen has some color disfiguration that was not there in June.

All in all, I didn’t care that it took so long…at first. Over time I got very frustrated for not having anyone in the store communicate with me. When I would call I would get the run around and often felt like they didn’t even know if my computer was there or not. I ended up not paying for the services, of which are greatly appreciated. I think that if they had communicated with me through the process, I wouldn’t have cared how long it took. Because of his experience, I will likely not take any of my Apple products back to IGurus, even the now partly blemished spot on my screen. I just looked through my call history and had to call them 5 times.

I will not say that I hated their service (1 star) because they did fix my computer. I did however dislike their service (2 star) due to the time it took, the last of communication, the lack of professionalism, and the newly blemished spot on my screen. I called them 5 times throughout...

UPDATE: 10 month after the "repair" the new battery goes from 85% to 0% in 5 hours. This is actually worse than how my old battery behaved. This wasn't a repair, this was a downgrade.

They "repaired" my phone. While they did replace the back glass and battery as requested, apparently restoring the water proofing of the phone is not included with the back glass replacement. I was only told of this after the repair.

When I received my phone there was a sizeable gap between the body and the back glass, enough to slot a credit card into. The back glass looks as if it's a generic off brand part as it doesn't have any text or logos on it and the back glass camera cutout doesn't properly fit the camera housing with significant gaps. Considering I came here to have the water resistance of my phone restored by replacing the broken back glass (and a battery replaced among other issues) this was a bit of a letdown.

After a day of letting my case squeeze the back glass and body together the gap is smaller but it still there. When you squeeze the two parts together the gap changes noticably and you can hear the adhesives sticking and unsticking as you squeeze it and let go. I would not trust this phone to be waterproof anymore.

I've also noticed that there seems to be what looks like a fingerprint on the camera module underneath the protective glass. No way I can wipe that clean without disassembling the phone. It doesn't seem to be on the lens itself however so at least I can still use the camera.

This place is cheaper than other places but it differently comes at a cost. Other than that the phone is functioning...

They fixed my phone screen but now my phone’s data does not work. I took it to Geek Squad at Best Buy and they said my data isn’t working due to the work done on it at CPR, and they’ve seen multiple phones that were mishandled by them. I also had to take my phone in again after they initially fixed the screen because there was debris left on the front camera and it made the front camera view blurry. They fixed the blurry camera, but my data has been shot since.

EDIT for the owner: You are saying that you cannot be held responsible because of the functionality of the phone previous to the screen being fixed because it was so broken it couldn’t be tested. However, the data did not stop working after the original fix, therefore it is impossible that my data would have lost functionality prior to bringing it into your store. The data did not stop working until it was brought in again to clean the debris your crew left in my front camera. I will bring in the diagnostics done by Geek Squad that states the issue with my data comes from 3rd party parts within the phone. The only people who have done anything regarding “third party parts” are the folks at CPR. Hope this clears up...