Geek Squad — Local services in Lawrence

DO NOT GET YOUR PHONE FIXED HERE!!!! I brought my iPhone here a few months ago for a cracked screen. Directly after there was a small black dot on the screen that got significantly worse and damaged half my screen I then brought it back for them to fix it not thinking much of it.

I dropped off my phone and came back two hours later. They told me the last person that worked on it (at this store) had broke it and now there was no way to get it functioning again since they had taken it apart. I had a two week vacation the next day and they couldn’t get me a new phone for two days. Therefore, I did not have it for the next two weeks.

I called customer service and they said that every store has temporary phone and they could provide me one. I went back to the store and asked for it and they told me the store had lost it!?

Now that I have the new phone, since they destroyed my previous phone, there’s no way for me to connect to my old phone so I am starting from scratch.

This was the absolute worst experience. I got no help or compensation and was in a foreign country with no phone.

Please don’t go here to fix your phone under any circumstances, driving to the Apple Store is...

Bad customer service. I don't know know if these guys missed thr training day on how to treat a customer, becayse they sure ass hell lack in that department. All I wanted to know is what time my apoinment was. The man I was speaking with didn't want to give me that information, because he kept telling me the system was down and checking my appointment was going to take a while. Nevertheless, after I told him that was the main reason I was calling and that I'll wait. He proceeded to tell me that my name was not in the system. Ten minutes into into the conversation I mentioned that I needed something with my car fixed light bulb finally went off in this guys head that he was checking my name in the wrong system. After I asked him if I could move my time he preceded to give me a list of reasons as to why tHat wasn't possible. Overall, roadblock of stupid excuses in a ten minute time frame. Cancelled my appointment. Will never...

Geek squad is a bit like the emergency room at the hospital. They're great for some things, not so good for others, and always expensive. I'd go there to get some triage on a computer, especially if another place couldn't see me and I needed something done quickly. Just be aware that you can pay a bundle to even have an issue diagnosed, so understand what the potential costs are before agreeing to anything. All of that said, the 2 year protection program offered on many electronics is absolutely top-notch, and has saved me money on multiple occasions when...