My laptop was old & dying but as I like to say, "I don't speak Computers". I had tried to fix the various issues (and had had success for a while on my own), but knew it was now time for experienced help. I found LCH on google & also on Yelp. The reviews were assuring and Ryan made me feel at ease on the first call. I brought my laptop to LCH and Ryan helped explain the problems and solutions in ways that I could understand. He graciously explained that It Was Time (to let the old laptop go). Basically, the old laptop could no longer handle the new technologies & software that I needed. After educating me on the problems and possible remedies, he let me choose the solution, graciously hand held me and provided expert guidance as, together, we selected a new laptop that best suited my needs and desires. Ryan was incredibly knowledgeable and patient. Once the new laptop was selected, he expertly transferred all of the data from the old dying one to the new one. And this transfer was seamless.... everything appeared on my new laptop the exact way it was on the old one. And of course, he ensured I had not only a backup of the data, but also a way to destroy the contents of the old laptop to ensure security. Along the way, Ryan provided invaluable education as well.
The selection of the new device and assistance to transfer all of the data were actions that I would have endlessly stressed over. Instead, the entire process was easy, stress free and incredibly fast. He's a...
Read moreI contacted Loudoun Computer Help in a panic when my laptop would not power on. I was up against a deadline and had been told by a major electronics store that I needed to look into buying a new laptop because they suspicioned the motherboard was shot. Wanting a second opinion, I contacted Ryan with Loudoun Computer Help and made arrangements to have him look at my computer. Within 24 hours of dropping my laptop off to him, Ryan called to tell me that my computer was up and running, much to my amazement. Ryan is not only prompt, but his pricing is very reasonable, he is very knowledgeable in the field, and he takes the time to explain things in a way that is easily understood. I’m thankful to have stumbled across this local business, and highly recommend Loudoun Computer Help to those needing a skilled...
Read moreI am so happy to have found Ryan at Loudoun Computer Help in Leesburg. He is professional, knowledgeable, efficient and hardworking. I was unable to get my computer to work at all and was beyond frustrated. I was very concerned that even if I needed a new computer I would not be able to get the information from the old one. Ryan was able to get into the old computer and retrieve all the information and applications for me and although I did need a new computer he patiently set up the new one and transferred the information. (Note that the old computer was 10 years old, had dead battery and damaged hard drive). I highly recommend Ryan for all your computer and IT/Networking needs. Thanks...
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