Levi’s Outlet Store — Local services in Lehi

VERY POOR CUSTOMER SERVICE FROM HARLINGTON THE MANAGER. But the rest of the employees were very professional and kind.

I’ve been to this store many times and they typically have a few good deals. The low review comes from their customer service. We had spent about 2 hours figuring what sizes worked for both my wife and myself in different jeans, as well as multiple tops.my wife liked and a jacket. We asked them to put them on hold for the next day and the attendant said she could do that no problem. So we filled out a form to put it on hold and that was it.

We came back the next day to buy everything on hold and they weren’t sure where the clothes had gone. The employees at the front desk apologized and left it at that. I was disappointed, but mistakes happen. They were still very professional about it all. But then while looking at the jeans to try and figure out what sizes I had gotten, Harlington the manager came up to me and tried to say it was my fault for not coming back fast enough and so the clothes We had put on hold had been taken to the back. After he had been proven wrong, he then said it’s my responsibility to know what sizes I put on hold. I tried to explain to him that we had so many items that we weren’t positive the sizes and that it wouldn’t have mattered if they hadn’t messed up the hold. But all he did was talk over me and not let me get a word in. Not very mature for a manager.

I then said I’ll try to see what fit and he informed me the dressing rooms were now closed as of 3 minutes ago. He continued to tell me it’s my fault for not knowing my sizes.

The biggest surprise was that the rest of the employees were VERY professional and kind. The situation had already been resolved by the other employees, but Harlington wanted to come tell me how it was my fault. He then said he’s the manager which surprised me. I was let down by the poor management from Levi’s. I hope they can promote another employee because all of the others handled things so...

An Average Shopping Experience at Levi’s Stores

My recent visit to Levi’s Stores left me with a somewhat average impression. As a longtime fan of the brand, I was excited to check out their latest collection, but the overall shopping experience was mixed. The store had a good selection of classic and trendy styles, showcasing their iconic denim products alongside various apparel and accessories. I appreciated the range of fits and sizes available, making it easier for customers to find the perfect pair of jeans.

However, the organization of the store could use some improvement. While the displays were visually appealing, it was somewhat challenging to navigate through the various sections to locate specific items. I found myself searching for a particular style and had to ask a staff member for assistance, which took longer than expected. Although the employees were friendly and eager to help, they seemed overwhelmed during peak hours, which contributed to longer wait times at the checkout.

Another downside was the pricing. While I understand that Levi’s is a premium brand, some items felt overpriced, especially when considering similar products available at other retailers. Overall, while I enjoyed the selection and quality of the merchandise, the shopping experience fell short of my expectations. I would rate my visit three stars, as there is definitely room for improvement in store organization and...

Outstanding service! As an exclusive wearer if 501's, this is the place to get them. I'm not a big mall guy, but I don't know anywhere else you can get cheaper 501s. If you buy more than two pairs, they are only $40 each. In case you are wondering... You should definitely just but two pairs. A single pair is upwards of $65. They have a variety of colors and washes as I believe they're called. Also, if you aren't into 501s they have a variety of styles. I'm very impressed with Levi's. I got my first 501s about 4 years ago and am still wearing them. They each fade differently giving them their unique personality. Forgive me if my love for 501s verges on insanity. Great brand and quality. Also they have a...