Summit Pizza Co — Restaurant in Lehi

Wow, I haven’t had a horrible eating experience like that in a long time. Unfortunately this was our first (and last) experience with this place. Here we were looking from place to place to eat and see that Summit Pizza had no line. “Heck ya!” we thought. With a baby and two little girls we would be able to get our food fairly quickly and get back to shopping and having fun! NOPE....we were deceived! After we ordered and sat down with our order number on the table, I started to look around and saw most of the other tables had their order numbers on them as well. “Huh, Well that’s not good” I thought. But I felt better once I saw that there were empty plates and used silverware on those tables. “Ok”, I figured, “The staff just forgot to take their order numbers away after bringing them their food.” NOPE. Come to find out, those plates and silverware were left over from PREVIOUS patrons and the staff just hadn’t cleaned off the tables. Wow, that’s done messed up! SO feeling a little apprehensive, we wait...and wait... and wait some more. After 30 min of waiting, my baby had had it, so I walked around the restaurant to try and keep her calm. After 40 min, she was hysterical and as new patrons came in, I decided to provide a public service and told them how long I had been waiting for my food already and that they should probably go somewhere else.(Which they did, since who the hell would wait over 45 min AFTER ordering, to get their food?!) So your welcome Summit Pizza, there probably would be several more poor reviews on this page today if I hadn’t. My wife finally went to the front and asked them to change our order to a ‘to-go’. After 45+ min. our pizzas finally came and we immediately left as my baby had gone nuclear at that point. “BUT”, you ask, “Tell us, how was the food?” It was good. Nothing special, sadly, especially for how hungry we were at that point. Way too much bread for my tastes, but fine. Definitely NOT worth it at ALL. Being in the customer service business myself, here is my suggestion to you Summit Pizza: Do your customers a favor and let them know how long of a wait it will be BEFORE they order their food and waste half their Friday night AND...

Hello review readers,

I'm really surprised to see how high the ratings are but I am very happy of course for the owner and the workers as I wish them success!

However, as a personal size pizza fan who's tried all the places around here I want to share my thoughts. I have blaze or pieology or mod pizza weekly. They all have their place and all good for different reasons. I assumed that Summit would be joining them in my deck of cards but they won't be and here is why:

There is two categories when it comes to personal size pizzas in my opinion. The movie theater/ baseball concession mini pizza hut pizza type personal pizza or you've got your blaze/pieology/mod pizza type personal pizzas. The latter is much larger, tastes fresh, is made on the spot, has amazing crusts, etc.

I came to summit expecting the later category. And first of all it was tiny! Their competitors all make a larger pizza. And it was okay tasting. It sort of reminded me of the flavor and quality of Pizza Pie Cafe. NOT the fresh and homemade quality ive come to expect from these custom personal pizza places. The crust really reminded me of when I get pizza hut mini pizzas at the movie theater.

Now, if you compare Summit with movie theater and concession pizza then it is high end and really good. Or, if you compare it to pizza pie cafe or other kind of gross but kind of good type places then again, its top tier! But when you compare it to pieology and blaze etc it is just not even close.

I will definitely say that the cinnamon roll things were great tho!! I gave a 3 star for those puppies!

Now, come give Summit a try and see...

My wife and I decided to give Summit Pizza Co. in Lehi a try, ordering two pizzas and some doodles. Everything seemed fine until we were finishing up at the register. My wife grabbed about six Parmesan cheese packets—nothing excessive for two pizzas—and the tall, lengthy kid with black hair at the counter immediately decided that was “far too many.”

Instead of providing good customer service, he condescendingly told us he had worked there for two years and that “people always grab way too many.” My wife politely reassured him, saying, “We will use them all. Trust us.” But rather than letting paying customers take what they needed, he doubled down, rudely insisting, “No, you won’t. Put some back.”

Excuse me? Since when does a restaurant employee get to micromanage how much Parmesan a customer takes? If the restaurant has a policy, there’s a professional way to communicate it—not by embarrassing and arguing with a paying customer. This was not only unnecessary but incredibly rude.

Customer service 101: The customer isn’t always right, but in situations like this, you absolutely let it go. You don’t create an awkward, uncomfortable experience over something as insignificant as cheese packets. It’s a level of pettiness and unprofessionalism I wouldn’t expect from a place that presumably wants return customers.

The food was fine, but the experience left such a bad taste in our mouths that we won’t be returning. Plenty of other pizza places in town that actually value their customers—Summit Pizza Co. clearly isn’t...