Direct Computer Outlet — Local services in Lenexa

I bought a smaller Dell (Latitude E6220 - for the owner because without the specific model apparently I'm lying) refurbished laptop to take on my trip out of the states.

The battery pack is loose, causing the computer to kill power instantly on occasion.

The frame around the LCD is loose and I have to pop in back in from time to time.

Three days after the purchase the screen malfunctioned and there is a small line across the bottom that shouldn't be there. Not a huge issue, but it is certainly not "up to spec".

The "M" and the "N" keys were placed incorrectly and one of the keys pops out on occasion.

The speakers are blown causing major annoyance and static with any moderate volume; leaving them to be used only as a last resort.

The battery is clearly exhausted as it gives me a top unplugged time of an hour on "power saver" mode. This is with small CPU usage as well.

Overall this laptop is certainly not up to standards that I would call "refurbished". It has served its purpose but, it is of "used" quality at most, and I wish that is the price I had paid for it. It was lazily rebuilt and unfortunately for me, because I've left the country, I will not be able to take advantage of any warranty. Yes, this is my fault. I should not have been so trusting. For future buyers beware of...

I took my HP laptop there for repair as it kept restarting constantly after some windows and game update. I kept there for almost week. They said they will replace hard drive as looks like that's the problem. Then they said looks like its memory problem. Finally they said it cant be fixed, may be mother board issue. They were pushing me to just give them laptop for recycle. I took laptop home, run HP diagnostics tools. No issue. Then I reinstalled Win 10 OS and laptop has been working great. I didn't have OS and didn't have to look into it. But they seem to just wanted the laptop free and also took about $55 from me for diagnostic etc. I will never go there. They seems to get laptops free like this and sell in...

I am very hesitant about buying used electronics - you never know what went on before, or what kind of abuse they went through. So when I bought a 2010 15-inch macbook pro from DCO and it was corrupted i was ready to never buy from them or any other used dealer again.

To say these guys made it right is a huge understatement. They assured me that they never have issues like that with mac's which would be empty words had they not given me a newer more powerful model for a mere $50 more. Have had the computer for nearly 3 months now and not a single glitch. Will definitely seek them out again and would recommend them to anyone looking for a quality computer at a fraction...