CPR Cell Phone Repair — Local services in Lewisville

I was there to have my Samsung Note 20 Ultra 5G Phone checked out because I switched carriers and the new SIM card that was installed by the new phone carrier was in it but the phone was not working correctly but Johnny, the Technical Specialist was very helpful and professional and tried his very best to fix the problem. I believe that because of his professionalism and knowledgeable expertise, he fixed the problem without fully knowing it because when I took back the phone to the second store of the new phone or mobile carrier, the phone finally started working after the technician of the second store I went to that day of the new mobile carrier " reset" the phone, it just started working! Incredible! I believe that because of Johnny's resourcefulness from the CPR Vista Ridge Lewisville, Texas branch. Because earlier during the day, I went to the new mobile carrier's store to activate the SIM Card and although theyvwere able to seem to register it to my name, the phone wasn't working at all or not even able to make outgoing calls. Then, the store told me to take it to someone that could diagnose the phone and that's when I went to CPR Cell Phone Repair. There, Johnny, the technician did his magic and even even though I had to leave the store without the phone fully work8ng, I believe he sort of was able to at least establish my SIM Card to show on the phone that my phone number was registered which did not appear earlier and he made that happen with whatever he was doing. But, he determined it wasn't my phone that had a problem but the new carrier's network and he( Johnny) advised me to go back to the new carrier's store again and have them give it and properly connect or establish a connection between my mobile phone and their network. So, when I did that, the technician of tge new carrier's phone at another store just did a " reset" of my phone and it miraculously worked. So, I believe it was Johnny that actually fixed the phone and somehow wjlhile I was at the phone repair shop, the phone did not start working. And through all the work that Johnny did, he did not even charge me a dime. - That's what you call "Great Customer Service"! I believe that is missing nowadays in a lot of companies existing now. Anyways, I would recommend this particular atore and place to go to if you encounter any problems with your cell phones and rest assured, you're in " good and honest hands! Thank you again Johnny for your help and patience in solving the problem with my cell phone even though when I left your store, the phone wasn't eorking but I believe you were the reason why it is working now and you just made it easier for the new carrier's technician to help make my phone work cause it just simply " worked" after she just push the " reset" button and that's all she did!.. Thank you again and we...

Sir...what you will not do is try to make me out to be a non-credible source. I will always speak the truth. You on the other hand are being defensive and dishonest which is the same perception I got from your establishment. If you have the video, why didn't you provide the video of your representative telling me that there was a $43 fee when I disputed the fee I was assessed at pick-up? Why did you quickly tell me not to worry about the fee? If you disclosed the fee during the initial consultation, why did your tech state there was a fee when he called me to come pick up the phone, since I already knew this? The young guy at the counter was nervous and inexperienced. I asked valid questions and if he did not know the answers he should've asked someone else to explain the process. I have no reason to waste time on posting a Google review full of lies about a particular business. Google asked me for a review. Instead of you taking this feedback and training your staff to change the perception of your business, you attack me (the customer). I will never step foot in your business again and will pass this on to everyone I know. You have posted this lengthy response which is still full of lies and attacks. See how this works out for you and your business. I am happy that CPR was able quickly clean the phone out and get it working. However, when I dropped the phone off, I was told that it was a $50 to clean the phone out and if there is additional work that needs to be completed or additional parts that’s needed to get the phone working again, the $50 would be applied to the additional cost. I got a call stating that the phone was cleaned out and now working and that there would be a $43 fee, because they were able to get the phone working. I was taken back. A $43 fee because the got the phone working due to the clean up was never disclosed when I dropped the phone off. I think that when the phone is dropped off for diagnostic, the technician or customer service representative needs to explain all possible fees. When someone comes in to pick up their phone, there shouldn’t be surprise fees. If they are unable to pay the fees CPR will keep the phone until it’s paid. If it’s not paid, the phone becomes their property and they sell it to someone else. The manager did agree to take the $43 off l, but I still feel there is an integrity issue that needs to...

You are only safe is there is not an issue with their workmanship! I wish I had analyzed the reviews for this place. All the high ratings are people who had no issue after the initial fix. I highly suggest going somewhere with a better work ethic when dealing with defective replacements. Read the bad reviews and see if there's a common link. In this case, they will do good work but if anything goes wrong you're going to have one hell of a headache. I initially went here because a friend of mine said they had done good work. I cracked my Galaxy S5 Active screen and they replaced it. A few weeks later the touch screen began to become unresponsive whenever it gets warm, even while just walking outside in the Texas heat. I took it in and spoke to Jared, told him the issue and what was causing it and how to cause it. He even duplicated it while I was inside the store before I left. Six hours later they called back to tell me that they weren't able to duplicate it and they cleaned up some of the settings so I shouldn't have the issue. I told them I would check it out before I left. I walked outside and in under 3 minutes the screen stopped responding. Took it back and they told me I have to come back the next morning because their main Technician wouldn't be in. I live 17 miles away. The next morning I returned to have Jared once again go over everything with me, speaking with a toneless voice likes he hates his job. I go through the entire process. 5 hours later a different person calls me to tell me they've determined that it is a grounding issue (on my side) and they haven't been able to duplicate the issue. The tech guy has no idea what is wrong with it and so, instead of blaming it on a faulty screen replacement combo under warranty, they would rather give me the blame. Also, no one told him how I created the issue and how it constantly happens. I had to reexplain how to create the issue and when it occurs so then he looks into it again. At this point they have now kept my phone for almost two days. After all the testing to tell me nothing was wrong with the phone they finally agreed to replace the screen which will take...