Trudy's Hallmark Shop — Local services in Lewisville

I love coming to this Hallmark. For gifts , cards , myself. Today was not a good experience. Am hoping this will change since I never have a bad experience. Customer skills need some work on the young students working there. Jordan have an attitude that I was a bother asking for a price and came back I don’t know am not good at math. When checking out the young man was not going to wrap the glass frame in paper I told him to please do so . He looked very new and nervous but not rude. Then Jordan showed up like whatever doesn’t matter how it’s done and gave more attitude. My fiancé said her face was like why are you bothering me . I hope they...

If I could give a negative-numbered star, I would. The worst and rudest associates ever. Called ahead to purchase a newly-released ornament and got the go-ahead to come on in. A bit of a drive for me too. Once there, was told by an associate that they couldn't sell it to me that particular day. The associate I spoke to on the phone was willing to sell it to me. Old biddy associate was absolutely rude and insisted NO. Old biddy associate should probably attend customer service training several times. Will Never Ever set foot in this Hallmark store nor any stores associated with Trudy's. Yeah, I had a...

The big blonde lady is possibly the worst person to serve the public! My wife and I went in to buy anniversary, birthday and valentines card’s maybe 10 or so. I asked for a restroom because of an urgent need, at 71 that happens. She stated “it was not for public use!” She suggested I walk a100 yards to a neighboring restaurant! I barely made it. Upon returning my wife and other shoppers had been asked to leave so she could close. A very unfriendly person and should not be in public ! I will not trade at this Hallmark again! She sai we could come back the next...