Pottery Barn — Local services in Lexington

Do not EVER buy furniture here. The people that work at the store are great, helpful and friendly. However, the third party delivery company that PB uses is the most inept company I’ve ever dealt with. We ordered new dining room furniture in November 2022. In early January we contacted the delivery company and they said they hadn’t delivered yet because some of our stuff was on backorder. We informed them that our order status online showed that nothing was on backorder. Turns out we were correct and they had mistakenly been holding our order for weeks. Then on 2/2 the delivery truck came to our home and had everything EXCEPT the dining room table. They drove all the way from Nashville and forgot to load the table on the truck! We then fought with them for weeks to get a new delivery date for our table and were told it was coming on 2/15. On 2/13 they called and said they could no longer find our table in their warehouse, but would perform a search but that could take up to 5 days. Now we are entering late February and nobody with the delivery company or PB can tell us when we may actually get the table that we paid thousands of dollars for back in...

Unfortunately this is the only place I can leave a Google review for a specific product, but here we go... I understand that many things are out of the control of the producer right now. That product availability is determined by much more than just what we see. However, I waited over three months for an anywhere chair for my newborn (now four months old). We purchased one in 2019 for my son for $105 and he has loved it. Great purchase! The price was raised this year (which I understand) but by $55 AND the product is 2/3 of the size of the original purchased. My 4 month old will be out of it in less than a year. Meanwhile my son is almost three and is still in his. No problems. I hate that the product size and cost are a direct inverse of the 2019 version. It's kind of ridiculous, especially knowing the hit that PB customer service has taken recently. Will not be purchasing from them...

I placed an expensive order on March 23, 2020 where it had among another pieces, 2 chairs -Kayden. Turned out both chairs were delivered (tried to be delivered), one with defective manufacture, and the other with broken legs and base. Both chairs were returned with the delivery crew (from PB) at the same time of the attempt delivery, with the promise from PB that they would be replaced ! Well, up to today’s date I don’t have any information on the chairs’ replacements! no contact from PB customer service, impossible to reach the customer service! Even the personal designer from PB disappeared! Now, when will I receive my chairs? Ps: I have already paid for the order! My money is there and my pieces no! PB is lacking professionalism and they literally does not care with...