Powder & Smoke — Local services in Little Rock

Hello Mindy. My name is Trena Nosler. A local Arkansan resident, Franchise owner of 14 years in Little Rock and of 5 years in Rogers Arkansas, a sales agent helping many local businesses and a current foster mother of Arkansas neglected youth.

My husband, myself and family have been previous customers. We have enjoyed shopping for beautiful pens to which we collect, gorgeous flame starters, fragrance and more. Today during a rush to shop for youth in Arkansas states care, we needed a partners card. As a previous customer, my husband ran into your boutique. I understand the frustration you expressed of selling parner cards to someone not making a purchase. Such a shame as we know most owner operators of local businesses are excited to be just a very smal part of an outstanding non profit fundraiser. However, your staff while kind, was untrained, did not ask if we were making a purchase or had made previous purchases. She simply ran the transaction for said partners card and once needeing management support, she phoned you.

Let me be clear that as a multi franchise owner and small business owner as well; I understand the profit and loss frustration; in particular with credit card agreements. However your discussion with employee was unprofessional, rude and I am honestly embarrassed that anyone heard you. You were on speaker phone the start to finish of call. Once the call continued and such unprofessionalism and rudeness by yourself was displayed, this call began being recorded. I am sure you have surveillance as well and suggest you take a moment to replay.

While I am letting this sink in and trying to grasp what we just experienced, i can assure the disappointment is beyond business ownership and purely humanity disappointment. I hope your day gets better. We are off to celebrate the new shoes of some great foster children. Be...

So I have visited this store twice with a friend of mine. The first time we visited because I was curious about the Parfums De Marley, and we were met by this old guy. I thought he’d be professional and well mannered (as by his dress code). He was friendly, but then he started making all of these disgusting and weird comments, trying to banter. Sir, I do not know you for that kind of banter. They were funny at first, but he kept going on and on. It was too much, and he ended up making me really uncomfortable.

One of the comments he made (which was the very first impression he made on me) was “When I spray this, I want to have sex with myself.” I was honestly shocked and grossed out. I certainly hope he doesn’t talk to all his customers like that. Then he started pushing smelling fragrances on us, and we didn’t even ask.

Come to today he says “the owner doesn’t like it when people smell everything and not buy anything.” Sir, we were there one day to smell just to smell one thing, I didn’t ask you to spray everything in the darn store.

Nonetheless, I ask to smell creed centaurus since I’m wanting to buy it eventually, and I’m going to a store where they will have it, and many other stores because I am limited to choosing only two, and I was just wanting to know what it smelled like. This crusty old man said “You should have just smelled it there instead.” This old man is not professional at all, and that is NOT how run business. How will people find out what they like and dislike? Smelling them, that’s how. There’s a reason...

I’ve gone to this place a couple of times and each of every time I was met with the rudest guy every time. I’ve come to explore buying some nice fragrances and that involves smelling which ones I like. When I asked for a test stripe of said fragrance and the guy was very rude on how they don’t like it when someone smells a fragrance and doesn’t buy it. I do not know what the guy name is, but that is not how you run a business. This place is not even deserving of one star. That place is nice upon walking in, but staff is rude. Rudest staff I have ever came across. Disgusting comments were made a couple of times, which deterred me from buying anything from the store.

I highly recommend reading reviews before entering this store upon own discretion. I would never come back here to buy anything. I would only come back to tell staff I left a terrible review on the store and they are not deserving of running or even owning a business. I don’t care who you are this place sucks. Terrible attitude and smart responses from the guy was very un called for. The five start review on this place has to be paid reviews, because there is just no way they are great unless you buy something upon I’m assuming they are a little nicer. Professionalism is an all time low and everything about the staff sucks. Watch out for an almost bald old guy greeting you in the store you will want to avoid him at all...