EVOO Marketplace-Olive Oil & Aged Balsamic Sampling Room-Littleton, CO — Local services in Littleton

I really love this high quality olive oil. I also love their knowledge and love of the business! However, what I don't like is their punch card program. When you are a new customer, they EXCITEDLY hand you a rewards card that states, "Buy 10 (12.7oz) Bottles of EVOO or Aged Balsamic Vinegar and Get One Free!" So you naturally think, "sweet deal?" Right? Well, there's a catch. In smaller print on the reward card it says, "free bottle of $20 or lesser value". Unfortunately, all of their olive oils are $22.95 or higher and they don't allow you to just pay the $2.95 difference. What they offer is one of their smaller bottles of balsamic vinegar, so really, it's false because you don't get a free bottle of olive oil if you buy 10. You get a free bottle of vinegar. I just think it's SUPER petty. I've spent over $250 (some olive oils are $29.95 for a 12.7oz) filling my card and they want to argue over $2.95 that I was more than willing to pay if I could just get a bottle of olive oil with it! I've discussed this issue with two different employees on separate occasions and they are very defensive and RUDE about it so my guess is that they deal with the upset every time a customer EXCITEDLY hands them their full punch card only to be told, "I'm sorry, but you don't actually get a free bottle...

Great quality premium oils at a price point that reflects their quality. Due to the pandemic you currently can't test anything before buying and they only allow you in the front door which is great to keep everyone as safe as possible. I would like to have seen the option for their staff to allow samples to customers as I personally have issues with just picking something without proper research or tasting (big reason I use Amazon for most everything I buy). While this might not be as big of a deal for some, I found it disappointing. I'm sure this will change as the pandemic comes to an end at some point. This was the only negative thing I had to point out, but will not prevent me from returning as a customer...

I couldn’t get the front door open and when the man came to help me he told me “no-one has had problems before..wow” Then he walked behind the counter and shook his head and said “wow” again to the gentleman behind the counter. He continued whispering and I was so appalled at his behavior I just left the store. Maybe not a big deal to some people but I work with the public and I can’t imagine ever making a guest feel like he attempted to make me feel. Now I literally save lives for a living so this person can’t possibly make me feel “stupid” ….just extremely poor behavior from a very large intimidating man. I won’t be shopping there again any time soon. So...