Polo Ralph Lauren Factory Store — Local services in Locust Grove

Title: Extremely Dissatisfied with Polo Factory in Locust Grove, GA

I recently had a highly disappointing experience with the Polo Factory located in Locust Grove, GA. The level of unprofessionalism and disregard for proper procedures exhibited by their staff was truly disheartening. I feel compelled to share my experience to warn others about the lack of professionalism at this establishment.

I made a purchase over the phone, investing a substantial amount of $180. However, to my dismay, the employee who took my order failed to follow through with the transaction. This blatant negligence not only wasted my time but also left me empty-handed and extremely dissatisfied.

As a customer, I expect a certain level of professionalism and attention to detail when making a purchase. Unfortunately, the Polo Factory in Locust Grove, GA fell far short of these expectations. Their failure to adhere to proper procedures reflects a lack of respect for their customers and their commitment to providing quality service.

It is deeply frustrating to invest both time and money into a purchase, only to be met with such incompetence. The disregard shown by the employee who mishandled my order is simply unacceptable. It is clear that there is a severe lack of accountability and proper training within the Polo Factory in Locust Grove, GA.

I strongly advise potential customers to exercise caution when dealing with this establishment. The unprofessionalism and failure to follow procedures exhibited by the staff at the Polo Factory in Locust Grove, GA should not be overlooked. I urge management to take immediate action to rectify these issues and ensure that future customers do not have to endure the same disappointment that I did.

In conclusion, my experience with the Polo Factory in Locust Grove, GA was nothing short of a letdown. Their lack of professionalism and failure to follow procedures has left me extremely dissatisfied. I hope that my review serves as a warning to others and prompts the necessary changes within the establishment to prevent similar incidents from occurring...

I went into the store on June 16, 2017 the Friday before Father's Day. All my husband wanted was a polo shirt for Father's Day. When I was checking out as I swiped my debit card the register went down. So Travis (the manager) called the support team and I stood there ( with a 2 year old) for almost an hour. Support team couldn't help couldn't find any trace of my transaction, but I pulled up my bank account in store and it was showing pending. They insisted transaction still didn't go through and and it was showing in my bank so I asked what was gonna happen Travis said I would have to purchase the shirt again on another register. LOL...IDK anout y'all but I just don't have money like that to just purchase the shirt again. He said it would fall off my bank account. So even though didn't have the money had to purchase shirt again couldn't ruin Father's Day. So I did and 2 days later the first transaction cleared my bank and the 2nd one. Needless to say I'm still trying to get my money back and I get...

Avoid this location at all cost. I tried making a phone order and they said they had the item in stock after I received a phone call for them to verify they had the item. Then they got all my shipping information and then tell me at the end of the call they “magically” do NOT have the item in stock after being on hold for 20+ mins for them to input my shipping information. The manager was insanely rude and I believe the whole situation could have been handled a lot better. As a person that spends 1000’s of dollars at Polo Ralph Lauren Factories (you can view my account) I have yet to have bad service with one Polo Store and it certainly puts a bad taste in my mouth after this experience. ALSO get your phones fixed the customers can hardly hear the associates and they can’t hear us...