Ashley Store — Local services in Logan Township

I was going to go to Levin like I have every other time I bought furniture but saw something I liked a little better at Ashley. The furniture is nice but I can tell it isn't going to last like the Flexsteel couch I bought from Levin (or actually Wolf Furniture at the time), I'll maybe get 3-4 good years out of it because it is cheaply made. The major problem was they use a 3rd party delivery service so they aren't liable if the delivery drivers damage your property & my driveway was damaged. Levin has their own trucks so I would recommend going there instead because the quality of the furniture is better & they have way better customer service. We were scheduled for between 9-11 am delivery 2nd stop of the day. We got our old couch hauled away that morning & all of a sudden our delivery kept getting pushed back. 9-11 turned into 12-2, then 3-5, then 5-7, I texted their customer service & told them I have been waiting around all day, had to cancel my plans & have no furniture to sit on, only hardwood floors. They assured me that the furniture would be delivered by 7 pm. The delivery drivers didn't show up until almost 9 pm & gouged my driveway badly. I called Ashley's customer service & they said they could only refund $150 of the $350 delivery fee. In the meantime, the driveway damage will cost $500 minimum to fix. They told me they would report the damages to the third party delivery company & their insurance should cover it. I submitted photos, I told them I had proof that I just paid $1000 to recoat my driveway about a month prior, I called to get an estimate, and before I could even get the written estimate to submit to them they said they were not going to cover the repairs because they did not feel we had enough proof. Look at the pictures! How is that not enough proof??? I will 100% never buy any furniture from Ashley ever again. I'll just stick with Levin because I have never had a problem and their furniture is way better quality. Also, I paid cash for the furniture, so just FYI for anyone buying furniture, whether you have the cash or not, go with the financing because had I went with the financing, I could have called the finance company to dispute that there was damages during delivery & by law the finance company would require Ashley to make it right or they would have refunded my money. Protect yourself and go with the financing so that in case they damage your property you have leverage. Lesson learned.

EDIT: They responded to this review with the same BS - read the review Ashley, I did file a claim which was denied. And Ashley takes no accountability for the deliveries but it is the company they choose to deal with. Go to a company like Levin that has their own delivery drivers & who takes accountability for the people they work with. Ashley does not care as long as they have your money and can pass the blame. I have this on camera, I think I may go to the Attorney...

Ashley Furniture is the absolute worst retailer I have ever dealt with. Ashley furniture delivered damaged furniture to my home in October and it’s been a nightmare ever since. Ashley Furniture wanted to submit the damage to my warranty, but I refused because brand new furniture shouldn’t be arriving to your home damaged especially when you’re spending thousands on it. The delivery men arrived with no shoe covers on and they said Ashley Furniture doesn’t provide that. The carpet in our home was just cleaned and Ashley Furniture was very inconsiderate that we just spent hundreds to have the carpet professionally serviced. When I spoke with customer service about this, I insisted on receiving brand new furniture, I was told they will make a note about the shoe covers and they had the nerve to tell me I have their “loaner” furniture. I bought this furniture, it wasn’t supposed to arrive damaged nor was it intended to be some loaner program? Ashley Furniture offered poor customer service until I kept calling and expressing concern about the inconveniences that come with receiving new furniture. It wasn’t until then Ashley Furniture offered $50 off or $100 gift card. Fast forward to November when I was to receive the brand new replacement furniture, the delivery men arrived to the second delivery date with no shoe covers. They stated they saw there was a note about it, but again they didn’t have the shoe covers. The delivery men brought DAMAGED furniture to replace the DAMAGED furniture I already had in my home. The furniture they arrived with was worse than what I had originally received. The leg was cracked and the white paint didn’t even match. Ashley Furniture had the audacity to call me a LIAR. Ashley Furniture said it was in the system that I knew this furniture was arriving damaged. No one called me to discuss this and who in their right mind would spend thousands on damaged furniture? I expect brand new, undamaged furniture when I am purchasing new. I shared all this with customer service and they said all they could offer was $100 off. I haven’t even got into all the inconveniences I have had to deal with in this process and on these THREE delivery dates. I had to call Ashley Furniture today to receive my third delivery date. There have been multiple times I was told Ashley Furniture would call and I don’t hear so I have to call them. I do NOT recommend purchasing from Ashley Furniture. I am very regretful and I will NEVER purchase...

Stopped in to look for a sectional sofa with chaise and recliner. The girl who helped us (forgot her name but she was a young brunette, glasses, tattoo on leg) was really helpful. We decided to wait and come back the next day because we wanted to check one more place. She told us she would be working and they were still having their big sale, so we could ask for her again and still get the sale price. Went back the next day with intentions to purchase their Ashely sectional sofa with chaise, and the dude working up front had no idea who we were talking about and said, “it sounds like Hannah, but she’s not working today. She should be working tomorrow.” I could also tell he was high on some type of opiate. I wouldn’t normally make such a serious assumption about someone, but it was really apparent. My boyfriend also looked at me and said, “that guy is high.” We didn’t see the girl we were working with previously so this guy was following us around the store. We realized the sectional we wanted met our living room dimensions, but didn’t take into account that our main door might hit one side of the couch when opening it so we needed to go back home and double-check how far the door would be able to swing open without hitting the chaise. They were closing within an hour and the sale ended that day, so we asked if there was any way we could still get the sale price if we came back tomorrow (like put money down now or something) and he said they could honor the sale price if we just came back the next day. When we told him we would let him know if we needed any help, because he kept following us around and we were just looking at what else they had, he seemed annoyed. Before we left, we said, “ok so if we come back tomorrow, (presumably) Hannah will be here and will be able to honor the sale price, correct?” And he said, “nooo, unfortunately if you come back tomorrow it will be full price again.” My boyfriend and I looked at each other like….we’re not crazy right? He literally told us the exact opposite of that 20 minutes earlier. It really bothered us that he wasn’t willing to honor what he had just told us once he found out that he would not be getting the sale. The entire experience was just super aggravating. We left and purchased the same exact sofa (AND a power- recliner) the following day...