Staples — Local services in Logan Township

I went to this location to use the self service copier machine, which I've done many times before. I had a gift card with a balance of $22.20, and I had the receipt to prove it. After making a few copies, the machine jammed, and I couldn't get anyone to help me. So, I switched to another copier, but it wouldn't let me use my gift card. I used a credit card just to finish my copying. Finally, I was then able to get someone to look at the first copier, because I wanted a receipt with my gift card balance. The manager at the store couldn't do that - even though it was an in-store transaction! And the gift card was showing a balance of zero, even though I had made only a few copies. Instead, the store gave me an 800 number to call. The first time I called, I got disconnected. When I called back, the customer service rep tried to refer me back to the store - even though the store referred me to this number! Finally, the rep called the store - confirming everything that I already explained to her - and yet she was unable to refund my gift card. She tried to give me a coupon instead. No thanks. So, I got screwed out of my remaining gift card balance (about $21) because the store couldn't give me a receipt, after I made a purchase in the store, on a copier that jammed (not my fault). And I got the run around after calling an 800 number, which I never would have had to do if the store had handled this the right...

The employees are terrible. I assumed this is the manager that checked me out.After I stood in a line of four people for some time. When I got to the cashier, she said she needed to wait on the people behind me. I guess that I needed to get out of the way. Then this guy, I think he was supposed to be a manager, comes to another cash register and I have to be move over there. I told them that I was not going to move and they insisted that I move to another line. Then this dude asks me if I was assisted in finding my items, after I was standing looking for ink cartridges and he came by and walked right on front of me, while no one was around and acted like I was in his way and kept right on going. These are the most arrogant people running this store that I have ever seen in my life.I have been in a lot of Staples stores, but none come close to how bad these people are. I shop in the Altoona area a lot, but no other stores come close to being as bad as this store is. If it was my store there would be all new employees working there very shortly. Very sad display of customer application. I feel bad that these people are...

I went in inquiring about printing thank you cards for a baby shower. I had previous printed the invitations at a Staples in the Pittsburgh area and had a wonderful experience. I assumed I would have the same experience here.... The "supervisor" as his name tag stated, was rude and did not offer any guidance to what I was looking for. I have never ordered these before so I did not know anything about it and was asking for help. He was rude and made me feel incompetent as I was trying to explain what I was looking for. He told me that he would have to change all of the settings to be able to print them and he would have to change all of the settings in order to cut them and sighed as he said it... I thought that was your job? I asked if he could have them done in the same day because it was an hour drive for me and he stated that there wasn't (which was fine) and that it would be done by Monday at the earliest. Half way home, I receive a call stating that they were finished.... completely unsatisfied with my experience in the...