Staples — Local services in Logan

The Staples in Logan is one of my favorite stores! :D From the outside, one may just assume it's a place to buy staplers, paperclips, and desk accessories. While this is true, Staples offers SO much more!

Their in-store products vary on a regular basis, always bringing in new items to explore, and their online Kiosk is conveniently placed in-store with many employees happy to help navigate you through the process if needed. The Kiosk offers THOUSANDS of products, gives detailed information about each one, provides estimated delivery options, and is SIMPLE and convenient to use! :)

The employees themselves are incredible! I have had the pleasure of interacting with many of them throughout the years, and I am never disappointed. They are kind, respectful, knowledgeable about their products, care about their store and the customers, and work together as a team.

Their store is clean and refreshing to visit. Their items are categorized into different corners of the store (so you don't have to run around in search of similar items--they are all close together).

And the Rewards program they offer is Fabulous!! It's TOTALLY FREE, and pretty much just a "Thank you for being a loyal Staples customer". Why NOT get rewarded for shopping somewhere?? Especially if you don't have to pay to sign up?? If you're going to be spending money in a store anyway, you might as well get something back in return. It just makes sense, and Staples makes it worth it! :)

In addition, their Reward's program allows for each purchase to be saved in their system so you never have to worry about losing your receipts! You can let Staples keep track of them for you! :) Always available to be reprinted when needed.

Staples Contains (to name a few): Printing services, self-faxing capabilities, a tech counter (able to help with a large variety of electronic needs), furnature, office snacks and coffee, packing and shipping supplies, a UPS drop-off station, school supplies, ink/toner and their corresponding printers, phones, computers, etc. You name it, and it is highly likely Staples has a way of helping you find in store OR order what you're looking for!

I have never been so impressed with a store! Staples blows my mind. They offer coupons and Daily Deals in Addition to their Reward's program, and are one of the most HONEST companies I have ever had the privilege to interact with. :)

The managers are kind and treat every situation fairly, and with the most respect possible! :)

Heston (the head manager) encourages honesty, friendliness, team-work, and respect. He leads by example in this manmer, lifting his employees up and encouraging everyone to do their best, always reminding that customer satisfaction is highly important. He is a high-quality leader creating high-quality employees! :) If there is anything Heston can do to make your experience better, he will go out of his way to do so. He is genuine, completely trust worthy, and encourages his employees to be the same.

What an Amazing, Positive atmosphere this store provides! :)

Staples LOVES their customers! It is never an inconvenience to assist the customers. They will do everything in their power to make your experience a great one, and if they don't know the answer to a question, they work together as a team to find someone who does.

It really is an incredible place! Come shop here!! I know you will love it just as...

I ordered went to the store to get a calculator but they were out of stock. No biggy, right? Well, they told me that they could order it to my home or the store and since I love close, I asked for it to be ordered to the store. I was with them at the computer when they did the whole transaction and then they gave me the receipt. They then advised me I would either get it the next day or the day after. Well, 4 days later, I still don't have it. I went in on the second day after ordering it assuming it would be there by then and they told me that it wasn't there but would call or email me when it arrived.

On day 4, I called the store to which they seemed confused and sent me to customer service. Customer service put me through the ringer and finally "resolved" the situation by telling me that I could order the calculator over the phone now and get it in about 4-5 days. I told them I already did all of this in the store and they just told me that the order wasn't complete on my end. Weird because I did everything the store clerks told me to do and then they sent me on my way. I also never received a call, text, or email (main inbox and junk mail) telling me that I needed to do more on my end. Not sure where the disconnect is but I needed that calculator yesterday for an exam I am taking in 2 days and will have to express order on Amazon with hopes to get it soon.

I also expressed these frustrations (calmly) to the customer service representative who just kept telling me it was not complete but that I could give him my card information and complete it now. I said that this doesn't resolve my issue and that I would need to take my business elsewhere. He told me he understood and wished me a good...

I went to the Staples to get a few important documents printed. The self-printing machine was having issues and a kind employee offered assistance. She had to help other customers and so this older gentleman employee came to help me as well. There were numerous issues with the printer reading my power-point and it took longer than it ever has to get things working.  And the printer ended up printing my documents multiple times! However, I was understanding as it definitely wasn’t the employeess fault and I understand that things like this happen. However, this very kind gentleman gave me a warm smile and said, “I’m not charging you today. Have a nice day.” I offered to pay and he refused. This was the slowest service I have ever gotten, but also the kindest. I am not just saying this because they didn’t have me pay, but even from the start of our interactions they were so kind. That gentleman -I wish I got his name- was what this world needs more of and he is doing an amazing job representing this company. The young woman was also very kind and helpful. I have never been more pleased with a service and I am recommending Staples to everyone I know...