Ross Dress for Less — Local services in Logan

On August 26th, between 2:00–3:00 p.m., I experienced a deeply humiliating situation at Ross. Due to a health condition, I occasionally experience mild incontinence. When I urgently needed to use the restroom, I found the doors locked and no staff present to assist. This forced me to walk to a neighboring store, and in the process, my clothing was ruined.

I returned to Ross to purchase a replacement and requested a discount, since the incident was caused by the restroom being inaccessible. The manager on duty refused, stating she was “not authorized” to approve it. This was inconsistent, as I have previously seen significant discounts granted for minor product damage.

I later learned that although the manager was on site, she spent most of the shift in her office rather than assisting on the floor. She had acknowledged the store was short-staffed, yet instead of covering gaps—including monitoring the restrooms—she remained unavailable. If restrooms must remain locked, staffing them should be a priority, and in the absence of adequate staff, the manager should be present to cover these areas.

The lack of accessibility, compounded by poor management, resulted in unnecessary humiliation and financial loss. As a social worker, I am especially concerned about the broader implications for individuals with disabilities or medical conditions. What should have been a manageable situation became one of the most degrading experiences of my life, and it could have been avoided with basic accessibility and active management presence...

The teller and manager on 9/9/25 were absolute jerks about letting my friend return items she’d bought on 8/1/25 because they were over the 30-day window. My friend explained she had bought the items for her disabled son, who needs to try them on at home, and in the meantime was diagnosed with cancer, which is why she hadn’t been able to return things in time, because they have been living at Primary Children’s. It’s so easy to override the store-credit-only policy, especially for something that was barely over the 30-day window, and I just don’t understand why they needed to humiliate her, roll their eyes, sigh heavily, and act like she was making it up. I’ve had consistently bad customer service experiences here, but this was just ridiculous and unnecessary. I’ll never be back—TJ Maxx is always a better experience anyway!

UPDATE: Couldn’t help myself and called the manager (Ellie) that made my friend cry, and instead of saying something like, “I’m so sorry you had a bad experience; what can we do to make it right?”, she laughed at me and accused my...

NOT WHEELCHAIR FRIENDLY!!!! Usually Ross is pretty good but recently they've closed their main dressing room and only have 2 stalls up front and even though one of them is the larger disability stall, that stall has a doorway the same size as the regular one that doesn't fit a wheelchair and then the bench inside isn't even large enough for a person to sit on if they did transfer. The front door also had no button for opening the door automatically which made it difficult for wheelchair users to enter on their own. The aisles were also just barely large enough for a small wheelchair so if anyone else was in the aisle a wheelchair user would have to give up going down the aisle at all. This is not okay. People in wheelchairs should also be able to buy the clothing they want. Do...