Subject: Outstanding Employee Experience with Some Concerns
I recently visited Zurchers Party Supply and had an exceptional experience thanks to one of your outstanding employees, Cam. I wanted to share my positive feedback about Cam's exceptional service, as he went above and beyond to exceed my expectations.
Cam's dedication to customer service was evident throughout my visit. He demonstrated an impressive level of product knowledge and helped me navigate the store to find exactly what I needed for my event. His enthusiasm and willingness to assist made my shopping experience enjoyable, and I left the store feeling satisfied with my purchases.
Despite the excellent service provided by Cam, I overheard an unsettling incident involving the manager, Liz. Unfortunately, it appeared that Liz was being unprofessional and raised her voice at Cam. It was disheartening to witness such behavior, especially from a managerial position.
I believe that recognizing exceptional employees like Cam is crucial, and I hope that the management team acknowledges and appreciates his hard work. Additionally, I encourage a review of the managerial approach to ensure a positive and respectful work environment for all employees.
Overall, my experience at Zurchers Party Supply was positive due to Cam's outstanding service. However, I believe addressing any concerns related to employee management will contribute to a more harmonious and enjoyable shopping atmosphere for both customers and...
Read moreThis is the second time in two weeks I've been disappointed in the service at the Zurchers in Logan Utah. I usually don't take time to leave reviews, but felt it was important for the management. Three out of four people standing around, including a manager talking and not working at all. Two of them had masks hanging off one side. Only one of these employees was working and she didn't greet me nor do what I asked when I wanted the receipt in my hand instead of in the bag. Last week when I went in there, same type of thing going on. One person working while the other three standing around talking. Very disappointed. I will make the drive to Watkins...
Read moreso my boy tells me that he's always wanted a piniata for his b-day but since his b-day is in December he never gets to do that soooo .. .. .. .. needed a piniata. found a piniata. needed some cool stuff for inside the piniata. found some cool stuff for inside the piniata.
the selection here was pretty great and the staff really helped me find what I was looking for. first time in my store and it will not be my last. l thank you guys for helping me make this boy's bday...
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