Spreen Honda Loma Linda — Local services in Loma Linda

I am writing this review to commend David Lopez and Richard Jones for their exceptional customer service!

I came in the dealer yesterday morning and David greeted us enthusiastically as soon as we entered the door. He offered us water bottles while we waited to meet someone whom we made an appointment with. He really wanted to make us feel comfortable even though we were not his customers. We were helped by someone else other than David at first, but we were very happy when David later stepped in and took over for us. He made us feel much better and was extremely friendly. We had a great time talking and he helped us so much and answered all of our questions. We could tell that he went above and beyond to make us happy and to get the process going smoothly. After leaving the dealer to look at other options to finance, we came back because the dealer had the particular car and color that I was looking for in stock, but it was really David's customer service that made us want to come back again and finish the process, especially because he had already helped us with all the paperwork beforehand. I also liked how he did not make us feel pressured at all, but rather happy for me, which also encouraged us to come back. I can safely say that because of David's service and exceptional work ethic, and go-getter attitude, we came back to make a deal with Spreen Honda.

Later that night, we came back to the dealer and were greeted warmly by Richard. We were informed that David and his manager had gone home, so we were helped by Richard and his manager. Needless to say, Richard was very professional and made us feel very welcome as we finished up purchasing the car. He made sure to give me his business card, which greatly impressed me. He went over with me all the details of the car and even mentioned that his favorite part of the job was talking about the cars because he also likes Honda and what they produce. He answered all the questions that I had, even as new ones popped up. He told me to contact him using the information on his business card if I had any other questions that I could think of, which I did! I did come up with more questions the next day and he was very fast in responding via call and email, communicating in a very professional and efficient manner. I am very grateful that he went above and beyond and was willing to help me even after purchasing the car. He made me feel that I am really taken care of as a customer and that he really cares about my customer satisfaction.

Thank you David, Richard, and Spreen Honda for the experience of buying my first car! You have winner personalities and you were great! You will both go far in customer service, keep doing what you do because people take notice, and you make their days brighter! Don't forget it! Because I will...

I’m writing this review feeling incredibly frustrated and violated. I took my vehicle in for an oil change and tire rotation on Monday, July 14, 2025, and left with damage and a complete breach of trust.

Shortly after leaving the dealership, I noticed my dual dash cam was no longer working. I discovered that not only had it been unplugged from the cigarette lighter, but every single cord was torn out of place—cords that had been carefully and discreetly routed through the seams of my car’s interior were ripped out entirely. There was zero reason for anyone to tamper with my camera.

I immediately turned around and drove back to Spreen Honda. My service advisor, H.R. was on the phone, so another advisor stepped in. Since the managers were reportedly off-site in a meeting, a technician was eventually brought out to reconnect the camera. While he got the camera powered back on, all my cords were left hanging down, no longer secured like before. As a disabled veteran recovering from surgery, I couldn’t safely fix the wiring myself.

I ended up paying my neighbor’s husband $20 to reinstall everything, because the twisting and reaching required was putting a strain on my healing body. I live on a fixed income, and this was not only frustrating—it was completely avoidable.

Later, I received a text from H.R. saying they felt bad and that the manager wanted to offer me a free service to make things right. I sent pictures of the damage and asked what exactly that would include. That was over 48 hours ago, and since then, I’ve received nothing. No follow-up. No apology. No repair plan.

And here's the part that speaks volumes: I've been a loyal customer since 2019, and after every service, I’ve always received a customer satisfaction survey. Not this time. It’s not lost on me that they deliberately chose not to send it, because they knew they were in the wrong and didn’t want to be held accountable.

According to my paperwork, the technician who serviced my car was JFL. If you go to this dealership, I highly recommend removing all personal electronics before dropping off your car. There was absolutely no reason for anyone to rip out my dash cam wiring. And frankly, it raises serious concerns: Why was the camera disabled in the first place? Were you trying to avoid being recorded?

I feel deeply violated, ignored, and disrespected, and I no longer trust Spreen Honda with my vehicle. Had they taken responsibility, followed up, and honored their promise, I wouldn't be writing this. But instead, they’ve gone completely silent, hoping I’d...

I've gotten 2 cars at Spreen Loma Linda. Fool me once, shame on you, fool me twice, shame on me. First time I traded in an old truck for an accord on the condition they remove my aftermarket stereo equipment. It proved to be too difficult for their workers. I asked to take my truck literally down the street to the company who installed the equipment but they refused. When I pushed back, sales manager cussed me out on the phone. He's a hothead with no regard for customer service.

Unfortunately their service department is the same. My wife and I bought an Odyssey from them and had it serviced regularly at Spreen. 3 years in, the car started dying/shutting off on the freeway or at traffic lights. Non-starter with 3 small kids. It took 5-6 months and countless trips to Spreen to get the issue figured out and ultimately resolved. Everyone we dealt with thought they knew it all and we were stupid and just needed a battery. Or because they couldn't replicate the issue in the 2 minutes they had the van, it was perfectly fine. When we finally had a manager willing to help us, we were told to bring the car in on a Saturday and leave it for a couple days. When I arrived, the service tech ran to me shaking his head, telling me "I had to go." When I tried to explain the situation and tell him I was on the phone with a manager, he said "hang up the phone, you're dealing with me now." He was a complete ass. When I called him on it, and explained we just needed to leave the car, he begrudgingly took me inside to deal with a manager. I asked the tech what his name was once inside so I could provide his manager some feedback. He tells me "Jamal." A couple workers nearby started giggling. I asked if Jamal was his name and they got quiet, said no, and walked out. I asked the service rep I was working with what his real name was and he said "I'm not a snitch." What kind of operation is this? Interestingly, this was the only time I didn't get hounded with surveys via text and email about my experience. I wonder why?

We've also had recalls pending for months. We scheduled on the phone, took every item (including car seats) out of the car per their instructions, only to be told once we got there that they don't do that recall on that particular day. "Sorry for the miscommunication." Manager Matthew apologized and said he'd call back and offered us a loaner for another day. Shocker, he never called.

Last straw, gave this place way too many chances. Will never trust them with another car of mine and you shouldn't either. They don't care...