Barbed Wire Books — Local services in Longmont

I never like to leave negative comments about a business, but I have to about this one. I contacted the two Longmont bookstores and sent each a list of books my daughter needed for school. Since this bookstore decided not to check for the books I was looking for, I went into the store to search for them myself. I was told at the front counter that they were busy with books that someone dropped off and she had no time to help me. I asked if there was anyone else in the store that could possibly help me. Lucky for me they had one other person in the store that could give me a few moments to check the computer for 5 book titles. He did and I am grateful but, to be honest, every time I have been in this book store they have made it evident with their rudeness that they do not value their customers. The woman at the front desk was so incredibly unfriendly it was as if she was saying “we don’t need your business and the customer who dropped off their books and is not even in the store is much more important than you are.” This is obviously a very unhappy woman because it exudes from her. She did not say “hello” or “if you can wait just a minute, I’ll be with you as soon as I can” - anything to indicate that they wanted my business. Instead she said “I’m busy.” Incredible. Meanwhile The Book Emporium was awesome! They got back to me the same day that I sent the list of books (7 book list) my daughter needed. They were also incredibly kind and friendly. So my suggestion to anyone who is looking for friendly and helpful service.... go to any other book store...

This is my favorite used book store in the town of Longmont. I've known Kathy since before she opened the barbed wire books and she has been my favorite proprietor and employee of used book stores for 15 years. There is an incredibly huge selection of used books that may be acquired with trade-in credit. they have also recently expanded to selling plenty of new books and they're always happy to order anything you're looking for. When Borders closed somebody needed to step up and start selling good new books, coloring books, journals tarot cards, all of these things and barbed wire books fills that that need in our community. Everybody who works there is respectful and knowledgeable. Kathy also hosts a number of events at her bookstore specifically around Cowboy Poetry, Western writers, and musicians. There are always a lot of book signings there every year. She also hosts a couple of different book clubs and discussion groups in the bookstore. I always find something I'm not...

I’ve had mixed experiences at this bookstore. On one of my first visits, I asked an employee if they had any books on iconography and symbolism. She went above and beyond, spending a considerable amount of time searching their computer and locating books scattered throughout the store. Her effort left a great impression and made me feel valued as a customer.

However, on two separate occasions since then, I’ve encountered employees who were far less helpful. When I inquired about Japanese art, design, and fashion books, they spoke to me in a dismissive tone and simply pointed me to a general area without taking the time to understand my request or check if I might have missed something. This was disappointing, as I had already searched extensively and was just hoping for some extra assistance. It also felt odd given that I was purchasing other books during both visits.

While the store has a great selection, the inconsistent customer service makes it hard to know...