Best Buy — Local services in Longmont

My god one thing holds true about Best Buy. They do not know the meaning of customer service much less how to be non confrontational. I bought an open box t.v. supposedly missing only the documentation and some screws well my mistake was not looking because I get it home and it has no t.v. stand either after driving 30 miles one way and 30 miles back I wasn't even mad. After sitting on hold for 15 minutes just to be put on hold and transferred to the Longmont store I still wasn't upset. After talking to the customer service representative who helped me with my order I was actually feeling better. Austin was understanding and sympathetic and very helpful even saying he wrapped it and was noticed it was missing the stand. Although odd thing to say I was feeling better like maybe this might just turn out okay. Because let's be honest best buy and customer service rarely are together in a positive statement. Then the manager gets on the phone. First he only say This is Andrew and does not say anything else. So I said yes I'm waiting for a manager. Thinking since I was on hold again someone else might of picked up the line obviously on hold for awhile. His response Yes I am the manager. Nothing else. So I state my problem. There is no t.v. stand when I bought it there was nothing saying it was missing a stand. I was even looking at their print out on the bag that held the remote and it says what the web site said missing documents and screws. Minor scratches and that's it. He tells me yea well I saw the "license Plate" and it stated it was missing the stand! And goes quiet again so now I'm irritated so I tell him as he is obviously high on his little power trip by being not only uncaring but flat out rude at this point the silent treatment to a customer who just spent a thousand bucks in your store and your going to be a jerk??? I mean a little sympathy is not unheard of!! A small credit to offset what i have to spend on a universal mount which is like what 70 dollars. Nope i get the hardline guy who states rather rudely we priced it correctly so i dont know what to tell you. So $999 for a tv and you mark it down 20 bucks for missing a stand documentation and minor scratches. Fine I understand but the rudeness and downright calling me a liar. Which when I pointed it out if I state I am reading what was written on my receipt on the website and on the label on the f.v set itself has to be what he is inferring even if he isn't outright saying the word. What does he say... freaking silence again. Not even a denial? So I lost my temper and told him he could $#*% off and hung up. Which I shouldn't off done but man that takes a lot of nerve to treat a customer like that who has an issue and is trying very hard to come to a reasonable compromise. Hell I would of honestly taken a $20 credit but I guess losing a customer permanently is much better. Not to mention I will share this experience with ever single person I can to warn them of what to expect from best buy. I may not have the power to have best buy to just do the right thing or to even just bend a little to help a customer out of getting a raw deal. But I do have the power to make sure people know they would be better of going anywhere else. Target hell even Walmart now offers people more sensitive and understanding and willing to help. Even Amazon would of been worth waiting for them to deliver it and paying a little more. All in all I would say go to best buy only if you want people to treat you shady but silently accuse you of being a liar and really just not caring of your experience or if you would boycott their company for the rest of your natural life because that is what I will do. Because I do not spend my money for the item really I spend my money more for the customer service. After all I can buy a t.v anywhere let's be honest. I could buy a t.v a million places... but customer service and feeling if something goes sideways you will be treat fairly.. now days that is priceless. So Andrew that is what makes you in the end wrong you offered silence...

2nd Update: I was trespassed from the store today! Makes it very easy to never go back again!

The beginning of the end was when I went in to buy a tablet. I spent probably about 2 grand that day because when Daddy goes in , everyone else has to get something, of course. It was a nice Samsung large 12" tablet that I honestly have not even used since the trip when I bought it.

I was prepping the tablet over at the geeksquad counter, making it ready since we were packed up and about to leave on our trip. I was able to overhear several interactions between the employees behind the counter and other customers. He was extremely rude to several customers while I was there. After he ran out of customers to help, he had time to tell me I needed to find somewhere else to do what I was doing.

The final straw was today when I went in to get accessories for my laptop. I was looking at the laptop bags and saw a backpack style bag for a reasonable discounted price of $49.99. The tag had a little red discount symbol for total tech members. I thought that is great, getting more for my $200 a year membership.

I took the bag up with another $170 of items I had picked. The bag rang up at $79.99. I mentioned the shelf price. The cashier sat there confused. Not wanting to be taken advantage of, I walked back to look at the tag again. It clearly said $49.99. This is where I ran into the mean female manager. She told me the price on the shelf did not matter as the item could be moved around. There were no other empty hooks the item could have been placed. I asked her if she wanted to take a minute to organize the shelf so I could shop for my bag. She said they did not have the time. I asked her if she wanted to honor the price that was on the shelf, and she said that she could not due to policy. I asked her if she really wanted to lose me as a customer over $20. She pretty much said she had no choice. I was so furious at this stage that I said take the bag off the transaction, I do not want it. I was so mad at this point that I accidentally walked out with the bag on my shoulder. I told my wife the story, and we realized we needed to return the bag. The stuffy female manager had called the Police on me! I was only 1 minute away from the store heading back to return the bag.

The manager was all smiles, she felt she had won something here. I told her I would never be back to the store, and she should look at my purchase history to see how much her store is losing over $20. I do not know what is worse. The fact that she does not realize her and the store are the losers in this situation or the fact that she probably does not even care. We spent about $9000 in 2023 alone. We bought our fancy Sony TV there in 2019, we purchased just about every laptop we own there, we bought our Vacuum there, our phones. But no one will ever care. No one ever bothered to reach out to me the first time after my bad experience here. Update: The sales people are still great, but man, the guy at Total Tech today was a total jerk. I was at the desk setting up a tablet I just spent $1200 on. I overheard him "help" three people. He was so rude. He treated each person like you would a criminal bothering you in a prison. After he got done with the third person, he turned to me and informed me I could not complete the entire tablet setup at the counter... Really dude? I spend between $10k to 20k a year on electronics at this location. I will not be back untill that guy is gone or he offers a...

Became a Best Buy Rewards member spent $1,400 on a Viper car alarm with electronic start a JVC stereo and an alarm for my work trailer as well. When I got there to pick up my truck the person that was supposed to show me how to use it had no clue. I went to work all week it set off my abs braking system the mic on my phone didn't work and when you use your phone for work and you're in the vehicle this was the biggest Hassle and almost caused me to wreck several times. The alarm on my trailer works but the alarm on my truck doesn't work, my backup camera does not work, I've hit bumps and the whole Stereo shuts off and restarts. I called to get help and no one called for three days as a contractor it's next to impossible to get in during their hours. Then I was able to come in on Thursday only to have Michael one of the Autotext treat me with complete rudeness and didn't even want to prioritize looking at a vehicle he installed and completely messed up and would rather stay doing what he was doing and ignore me. I actually had to get testy with him to get him to even look at my vehicle. All he wanted to do was schedule me for an appointment one hour before they close and nothing works right? When I called the manager from The Geek Squad Abram, there was no difference! The way they do business here is if you spend your money and they screw up your whole entire system they don't care though prioritize other customers first and take care of them way before they took care of a paying customer that they messed up their order. Then when you call to try to make it right they won't work with you! I am very very upset and will never bring anything back here and have let everyone know in my business to stay away from Best Buy and they're inexperienced AutoText. I should have known something was up when I asked Michael how you get trained and he said you pretty much teach yourself! That should have been my first clue that I should have taken my stereo to a professional and stayed away from an amateur. I get it Best Buy is Corporate and has lots of money and they can screw a customer over that only spent $1,400. Because their corporate and they don't care this is their procedure and how they deal with people who are concerned. I have let everyone I know to take their business elsewhere and will continue to do so until I see your amateur Autotext put out of business! Very frustrated customer and still have a broken stereo with a one-hour slot to fix it? if you want something done and done right then stay as far away from BestBuy as possible! Because even their customer service is horrible! I wish I could give this a -10 * when they screwed up my work truck and messed over my life and then we're not even...